Customer Success Manager

Mintlify
United States
Workplace: OnsiteFull timeUSD 140,000 - 210,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Relationship-building","Cross-functional collaboration","Strategic thinking","Analytical thinking"]

Enterprise customer-facing role focused on strategic relationship management and retention. Own high-value accounts, drive adoption and cross-functional initiatives, and act as a trusted advisor to leading technology companies, transforming reactive management into proactive strategic partnerships with measurable business outcomes.

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FursaFursa
Mintlify
Mintlify
11 months ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Enterprise customer-facing role focused on strategic relationship management and retention. Own high-value accounts, drive adoption and cross-functional initiatives, and act as a trusted advisor to leading technology companies, transforming reactive management into proactive strategic partnerships with measurable business outcomes.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own and manage enterprise customer portfolio.
  • •Establish regular touch points and quarterly business reviews with key stakeholders across the organization.
  • •Build relationships with leadership and technical decision-makers.
  • •Create comprehensive account mapping across multiple functions and product teams.
  • •Drive cross-functional adoption and strategic initiatives.

Pay and Benefits

Salary: USD 140,000 - 210,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kEquityWellness StipendMeal Allowance

Key Requirements

  • •Experience in customer-facing technical roles and managing Enterprise customers.
  • •Strong communication skills with the ability to explain technical concepts clearly.
  • •Experience with web development (HTML, CSS, JavaScript).
  • •Familiarity with Git workflows and version control concepts.
  • •Understanding of API documentation and technical writing principles.
Experience:Enterprise softwareDocs platform
Skills:CommunicationRelationship-buildingCross-functional collaborationStrategic thinkingAnalytical thinking
Languages:English
Tech Stack:HTMLCSSJavaScriptGitVersion controlAPI documentation

Company Brief

Mintlify
Mintlify provides an AI-native documentation platform that automates and beautifies developer documentation, offering docs-as-code, visual editing, and AI assistants to help teams create and maintain developer-facing docs at scale.
Industry: Developer Tools
Company Size: Small (11 to 50 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: San Francisco, United States
Founded: 2022
Glassdoor
Glassdoor: 4.7
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