Key Account Manager Italy - Firenze

Delivery Hero
Florence
Workplace: HybridFull timeEUR 26,338 - 32,923 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Problem-solving","Data-driven thinking","Analytical approach","Organizational skills","Time management"]

Own and grow relationships with top restaurant partners by combining data-driven insights with strong account management. You’ll guide partners toward their goals, optimize promotions and menu performance, and drive measurable revenue growth through cross-functional collaboration (Marketing, Operations, Finance, and Customer Service). The role also includes taking end-to-end ownership of partner onboarding in the app, from store setup through their first days on Glovo.

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Delivery Hero
Delivery Hero
17 hours ago

Key Account Manager Italy - Firenze

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Source: Company careers pageValidated by: Fursa AI
Last checked: 35 minutes agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Own and grow relationships with top restaurant partners by combining data-driven insights with strong account management. You’ll guide partners toward their goals, optimize promotions and menu performance, and drive measurable revenue growth through cross-functional collaboration (Marketing, Operations, Finance, and Customer Service). The role also includes taking end-to-end ownership of partner onboarding in the app, from store setup through their first days on Glovo.
Location: Florence
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build and maintain long-term relationships with restaurant partners through consistent, proactive communication.
  • •Analyze data to drive operational excellence, growth, and profitability for both partners and Glovo.
  • •Drive revenue growth using smart promotions, marketing activations, and menu optimization.
  • •Take ownership of partner revenue performance and deliver measurable growth.
  • •Own partner onboarding in the app, from store setup through supporting partners’ first days on Glovo.

Pay and Benefits

Salary: EUR 26,338 - 32,923 annually
Perks:Health InsuranceAnnual BonusRemote WorkParental LeaveTherapyWellness StipendNursery

Key Requirements

  • •2+ years of experience in high-performance account management or business consultancy, preferably in FMCG, food-hospitality, or on-demand delivery.
  • •Bachelor’s degree in Business Administration, Marketing, or Industrial Engineering (or equivalent).
  • •Native-level Italian and proficiency in English.
  • •Strong track record of exceeding KPIs with timely execution, and a motivated, proactive approach to strategic planning and execution.
  • •Good knowledge of internal tools such as Google Suite; Salesforce is a plus.
Experience:2+ yearsFMCGFood-hospitalityOn-demand deliveryAccount managementBusiness consultancy
Education:Bachelor's in Business Administration, Marketing, Industrial Engineering
Skills:Problem-solvingData-driven thinkingAnalytical approachOrganizational skillsTime management
Languages:ItalianEnglish
Tech Stack:Google SuiteSalesforce

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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