Case Administrator

Serco
Bristol
Workplace: OnsiteFull timeGBP 26,000+ annuallyFunction: Administration & Executive AssistanceSkills: ["Attention to detail","Organizational skills","Communication","Self-motivation"]

Provide back-office and administrative support for healthcare and other administration colleagues at the designated centre. Act as primary clerical contact for internal and external customers, handling telephone and email queries, maintaining customer files to data protection requirements, and ensuring accurate dispatching, CRM data entry, and reporting aligned to KPIs. Support document processing, data collation, and general office administration using MS Word, Excel, and Outlook.

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FursaFursa
Serco
Serco
1 day ago

Case Administrator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide back-office and administrative support for healthcare and other administration colleagues at the designated centre. Act as primary clerical contact for internal and external customers, handling telephone and email queries, maintaining customer files to data protection requirements, and ensuring accurate dispatching, CRM data entry, and reporting aligned to KPIs. Support document processing, data collation, and general office administration using MS Word, Excel, and Outlook.
Location: Bristol
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Provide primary clerical support to internal and external customers.
  • •Manage telephone and email queries from third parties and liaise with other teams and medical colleagues.
  • •Maintain customer files in line with data protection requirements and ensure accurate CRM data entry.
  • •Dispatch information accurately via external courier and work within established processes and KPIs.
  • •Perform general office administration duties such as documenting invoices, updating spreadsheets, filing, and data collation.

Pay and Benefits

Salary: GBP 26,000 annually
Perks:PensionLife InsuranceAnnual Leave

Key Requirements

  • •Fluent English language skills spoken and written in a clear, caring, courteous, and professional manner.
  • •Able to confidently use MS Word, Excel, and Outlook, including creating letters, and entering and updating data using spreadsheets.
  • •Attention to detail and strong organisational skills for accurate filing and record keeping.
  • •Ability to manage telephone and email queries and to read and send emails/attachments.
  • •Able to deliver work to set targets and self-motivate, structuring daily activities to achieve outcomes.
Skills:Attention to detailOrganizational skillsCommunicationSelf-motivation
Languages:English
Tech Stack:MS WordExcelOutlookCRM

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn