Senior Customer Care Advisor

Circle
Bengaluru
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 4+ yearsEducation: bachelorsSkills: ["Communication","Empathy","Problem-solving","Analytical skills","Customer-first mindset"]

Own complex customer issues in Circle’s global Customer Experience organization, investigating through resolution while delivering clear, empathetic, proactive communication. Develop deep product and USDC ecosystem expertise (including troubleshooting Circle APIs), partner with Product, Engineering, Compliance, Partner Management, and Business Development, and improve support processes, documentation, and tooling to scale 24/7 operations through continuous improvement.

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FursaFursa
Circle
Circle
4 days ago

Senior Customer Care Advisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Own complex customer issues in Circle’s global Customer Experience organization, investigating through resolution while delivering clear, empathetic, proactive communication. Develop deep product and USDC ecosystem expertise (including troubleshooting Circle APIs), partner with Product, Engineering, Compliance, Partner Management, and Business Development, and improve support processes, documentation, and tooling to scale 24/7 operations through continuous improvement.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Resolve complex customer issues escalated through support channels within defined service levels.
  • •Develop deep expertise in Circle products, APIs, and the USDC ecosystem to troubleshoot customer issues.
  • •Partner cross-functionally (Product, Engineering, Compliance, Partner Management, Business Development) to investigate and resolve technical and operational issues.
  • •Validate and investigate customer escalations, including participation in incident management and customer impact communications.
  • •Improve operational processes, documentation, and cross-training; identify opportunities to improve tooling, automation, and workflows to scale global support operations.

Key Requirements

  • •4+ years of experience in a fast-paced global customer support or customer success organization.
  • •Bachelor’s degree or equivalent practical experience.
  • •Excellent written and verbal communication skills to explain complex technical issues clearly.
  • •Strong analytical and problem-solving skills to prioritize, investigate, and resolve issues independently.
  • •Experience using customer support platforms such as Zendesk, Salesforce, or similar case management systems.
Experience:4+ yearsFintechPaymentsDigital assetsFinancial services
Education:Bachelor's
Skills:CommunicationEmpathyProblem-solvingAnalytical skillsCustomer-first mindset
Tech Stack:ZendeskSalesforceAPIsUSDC

Company Brief

Circle
Provides blockchain-based financial infrastructure and stablecoins (notably USDC and EURC) and payment solutions for enterprises, developers, and financial institutions to enable programmable money and global payments.
Industry: Fintech Infrastructure
Company Size: Large (251 to 1,000 employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2013
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor