Care Navigator (Remote)

Sailor Health
Canada
Workplace: RemoteFull timeCAD 40,000 - 50,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Active listening","Empathy","Organization","Detail-oriented"]

Serve as the first point of contact for older adults (and their families), guiding them through the intake process with warmth and clarity. Coordinate care by helping match patients with the right therapist and providing emotional support as they navigate the journey into mental health care. Work remotely in a mission-driven Patient Growth team, using tools such as Google Workspace, EHR platforms (e.g., Healthie), and CRMs like HubSpot.

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Sailor Health
Sailor Health
1 day ago

Care Navigator (Remote)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Serve as the first point of contact for older adults (and their families), guiding them through the intake process with warmth and clarity. Coordinate care by helping match patients with the right therapist and providing emotional support as they navigate the journey into mental health care. Work remotely in a mission-driven Patient Growth team, using tools such as Google Workspace, EHR platforms (e.g., Healthie), and CRMs like HubSpot.
Location: Canada
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Be the first voice a patient or their family hears when reaching out to support them through the intake process.
  • •Guide older adults and caregivers with warmth, clarity, and professionalism at every step.
  • •Coordinate care by helping match patients with the right therapist.
  • •Provide steady emotional guidance to help patients feel confident and understood as they enter care.
  • •Manage multiple patients simultaneously and ensure no steps in the process are missed.

Pay and Benefits

Salary: CAD 40,000 - 50,000 annually

Key Requirements

  • •Empathetic, kind communicator who listens actively and can support people during difficult or emotional conversations.
  • •Strong organization and attention to detail to manage multiple patients at different stages without missing steps.
  • •Comfort with learning and using tools such as Google Workspace, EHR platforms (e.g., Healthie), and CRMs like HubSpot.
  • •Mission-aligned interest in improving care access for older adults.
  • •Prior healthcare, customer service, or administrative support experience is welcome, but not required.
Experience:HealthcareCustomer serviceAdministrative support
Skills:CommunicationActive listeningEmpathyOrganizationDetail-oriented
Tech Stack:Google WorkspaceHealthieHubSpotEHRCRM

Company Brief

Sailor Health
Sailor Health is a digital health company delivering virtual healthcare services and care management solutions, focused on improving patient access, coordination, and outcomes through telemedicine and integrated care programs.
Industry: HealthTech
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