Knowledge Management Rep. - TS/SCI w/ POLY

General Dynamics
United States
Workplace: OnsiteFull timeUSD 91,230 - 123,428 annuallyFunction: Product ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Customer service","Technical writing"]

Create and maintain SOPs, user guides, and knowledge articles for Network Enterprise, keeping documentation current in the SharePoint knowledge management repository. Provide end-user technical writing support and hands-on/remote troubleshooting for computer systems, software, and hardware. Support helpdesk inquiries for cloud infrastructure users, administer Microsoft Office and email, and use remote access tools for worldwide sites while maintaining security clearance requirements.

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General Dynamics
General Dynamics
4 days ago

Knowledge Management Rep. - TS/SCI w/ POLY

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 5 days ago

Job Summary

Create and maintain SOPs, user guides, and knowledge articles for Network Enterprise, keeping documentation current in the SharePoint knowledge management repository. Provide end-user technical writing support and hands-on/remote troubleshooting for computer systems, software, and hardware. Support helpdesk inquiries for cloud infrastructure users, administer Microsoft Office and email, and use remote access tools for worldwide sites while maintaining security clearance requirements.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Create and maintain SOPs, user guides, and knowledge articles for Network Enterprise.
  • •Maintain and update documentation in the SharePoint knowledge management repository and share site documents as appropriate.
  • •Provide technical support and troubleshooting for incoming issues related to computer systems, software, and hardware.
  • •Respond to customer help requests via in person/phone as well as email, IM, and voicemail.
  • •Troubleshoot applications and devices, administer email and Microsoft Office, and provide remote support using desktop mirroring and remote access tools.

Pay and Benefits

Salary: USD 91,230 - 123,428 annually
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •BA/BS (or equivalent experience) and 5+ years of related experience.
  • •Must currently possess TS/SCI clearance and be able to obtain/maintain a polygraph.
  • •Two required certifications: Security+ CE (or another 8570 cert) and PWS 9.1.
  • •Proficient technical writing and ability to communicate effectively in oral and written form.
  • •US Citizenship required.
Experience:5+ years
Education:Bachelor's
Skills:CommunicationCustomer serviceTechnical writing
Certifications:Security+ CEPWS 9.1
Tech Stack:SharePointMicrosoft OfficeEmail

Eligibility

Nationality:US National
Security Clearance:Top Secret/SCITop Secret SCI + Polygraph

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn