Customer Engineer - C1

Applied Materials
China
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: associatesSkills: ["Communication","Troubleshooting","Customer collaboration","Learning mindset"]

Serve as the direct liaison with customers by installing, maintaining, and upgrading semiconductor equipment. Troubleshoot using digital analytics and basic diagnostic techniques, then perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (with training). Collaborate with senior field service engineers, communicate with customers to keep operations running smoothly, and fulfill additional assigned duties in an on-site role based in Wuxi.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Applied Materials
Applied Materials
1 week ago

Customer Engineer - C1

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Serve as the direct liaison with customers by installing, maintaining, and upgrading semiconductor equipment. Troubleshoot using digital analytics and basic diagnostic techniques, then perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (with training). Collaborate with senior field service engineers, communicate with customers to keep operations running smoothly, and fulfill additional assigned duties in an on-site role based in Wuxi.
Location: China
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Collaborate with senior field service engineers to install, maintain, and upgrade customer equipment
  • •Use digital analytics for troubleshooting
  • •Apply basic diagnostic techniques to assess equipment and address technical issues with guidance
  • •Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided)
  • •Coordinate and communicate directly with customers to ensure smooth operations and exceptional service
Travel: Low travel

Pay and Benefits

Perks:Travel AllowanceEmployee Assistance

Key Requirements

  • •Completion of an associate degree, military technical training, field service experience, or trade certification
  • •Basic mechanical aptitude
  • •Willingness to learn and interpret electrical and mechanical schematics
  • •Experience diagnosing and resolving basic technical challenges
  • •Basic knowledge of Microsoft Excel, Word, and PowerPoint, plus a valid driver’s license and the ability to obtain a passport if travel is required
Education:Associate's
Skills:CommunicationTroubleshootingCustomer collaborationLearning mindset
Licenses:Valid driver’s license
Tech Stack:Microsoft ExcelMicrosoft WordMicrosoft PowerPointDigital analyticsElectrical schematicsMechanical schematicsDigital multimeters

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor