Call Center Representative

Qureos
Nashville
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer-focused","Detail oriented","Efficient","Polite","Reliable","Active listening","Adaptable","Problem solving"]

Provide outstanding customer service by answering inbound and outbound calls, listening to callers to understand issues, and resolving questions or complaints accurately and efficiently. Handle troubleshooting for products and services, diffuse angry customers through active listening, and explain solutions clearly. Meet call center metrics while maintaining consistent, high-quality service, recommend products when appropriate, and participate in training to expand your knowledge. Adhere to company policies and procedures and use relevant tools and databases.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Qureos
Qureos
4 weeks ago

Call Center Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Provide outstanding customer service by answering inbound and outbound calls, listening to callers to understand issues, and resolving questions or complaints accurately and efficiently. Handle troubleshooting for products and services, diffuse angry customers through active listening, and explain solutions clearly. Meet call center metrics while maintaining consistent, high-quality service, recommend products when appropriate, and participate in training to expand your knowledge. Adhere to company policies and procedures and use relevant tools and databases.
Location: Nashville
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Answer or make calls to clients to understand and address needs, complaints, and other issues related to products or services.
  • •Respond efficiently and accurately to callers by explaining possible solutions and ensuring clients feel supported and valued.
  • •Engage in active listening, confirm or clarify information, and diffuse angry clients when needed.
  • •Build lasting relationships with clients and other call center team members based on trust and reliability.
  • •Utilize software, databases, scripts, and tools appropriately while meeting or exceeding call center metrics and following company policies and procedures.

Key Requirements

  • •Customer-focused approach with strong attention to detail.
  • •Polite, reliable, knowledgeable, and adaptable communication style.
  • •Ability to handle high-volume inbound and/or outbound calls while maintaining a positive customer experience.
  • •Effective problem troubleshooting and accurate, efficient responses to questions and complaints.
  • •Use of software, databases, scripts, and tools to support customer interactions.
Skills:Customer-focusedDetail orientedEfficientPoliteReliableActive listeningAdaptableProblem solving

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn