Customer Service Coordinator

Majid Al Futtaim
Manama
Workplace: OnsiteOthersFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Communication","Professionalism","Customer service"]

Coordinate day-to-day operations of the Customer Service Information Desk within a Majid Al Futtaim mall, ensuring customers receive accurate information, directions, and event updates. Handle and resolve customer complaints with courtesy and professionalism, while maintaining strong relationships with tenants and retail partners. Support the gift card program and ensure payment handling follows policies. Maintain asset knowledge and accurate inventory levels per AMBU Finance procedures.

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Majid Al Futtaim
Majid Al Futtaim
1 month ago

Customer Service Coordinator

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Coordinate day-to-day operations of the Customer Service Information Desk within a Majid Al Futtaim mall, ensuring customers receive accurate information, directions, and event updates. Handle and resolve customer complaints with courtesy and professionalism, while maintaining strong relationships with tenants and retail partners. Support the gift card program and ensure payment handling follows policies. Maintain asset knowledge and accurate inventory levels per AMBU Finance procedures.
Location: Manama
Workplace: Onsite
Employment Type: Others
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Support overall execution and delivery of the bespoke Customer Service program for a Majid Al Futtaim mall.
  • •Ensure smooth day-to-day operations of the Customer Service Information Desk in line with established processes and procedures.
  • •Assist customers at the information desk with directions, mall promotional information, and answering queries (phone or in person).
  • •Handle and resolve customer complaints according to Customer Service policies, procedures, and service guidelines.
  • •Execute the gift card program and ensure payment handling follows prescribed policies and procedures.

Key Requirements

  • •Bachelor’s degree in Business Administration or any other field.
  • •2+ years’ experience in Customer Service in a reputed shopping centre or luxury hotel in GCC or abroad.
  • •Excellent communication skills.
  • •Very good English level.
Experience:2+ years
Education:Bachelor's
Skills:CommunicationProfessionalismCustomer service
Languages:English

Company Brief

Majid Al Futtaim
Emirati-owned diversified lifestyle conglomerate operating shopping malls, retail (including Carrefour franchise), leisure, hotels, and real estate across the Middle East, Africa and Asia, serving hundreds of millions of customers annually.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1992
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Glassdoor: 3.5
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