NTT

1 month ago

Helpdesk Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Provide IT Service Desk support to end-users by guiding them on IT devices, applications, and processes. Log, update, and escalate support issues promptly, and support IT onboarding activities. Partner with internal IT teams on testing, integration, and maintenance, while exploring and improving process and technology to better serve users. This role includes 24/7 rotational shifts and requires work from office.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide IT Service Desk support, guidance, and training to end-users for IT devices, applications, or processes.
•Record, update, and escalate support issues to the next level promptly.
•Support IT onboarding activities for end-users.
•Work with internal IT teams on system testing, integration, and maintenance.
•Identify, suggest, evaluate, and implement process and technology improvements; learn and grow in other IT business areas.

Key Requirements

•Excellent English written and verbal communication skills.
•Strong customer service and stakeholder communication skills.
•Strong troubleshooting skills, including bug-finding and resolution.
•Knowledge of IT software and hardware troubleshooting (Win 10, macOS, iOS, Android, Google Suite, and Microsoft environment).
•Ability to work independently within a diverse global team.

Skills:Customer serviceTroubleshootingCommunicationTeamworkIndependent work

Languages:English

Tech Stack:Win 10MacOSIOSAndroidGoogle SuiteMicrosoft environment

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT