Account Manager - Mid Market

Freshworks
San Mateo
Workplace: OnsiteFull timeUSD 120,000 - 175,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Consultative approach","Strategic mindset","Communication","Presentation","Collaboration"]

Drive growth within a mid-market territory by engaging customers, uncovering opportunities, and expanding accounts through upsell, cross-sell, and renewals. Build executive trust through consultative discovery and clear value articulation, lead complex end-to-end sales cycles, and maintain accurate forecasting. Collaborate across teams to strengthen retention and represent Freshworks through occasional travel as needed.

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Freshworks
Freshworks
1 day ago

Account Manager - Mid Market

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Drive growth within a mid-market territory by engaging customers, uncovering opportunities, and expanding accounts through upsell, cross-sell, and renewals. Build executive trust through consultative discovery and clear value articulation, lead complex end-to-end sales cycles, and maintain accurate forecasting. Collaborate across teams to strengthen retention and represent Freshworks through occasional travel as needed.
Location: San Mateo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Grow key accounts through upsell, cross-sell, and renewals while consistently surpassing revenue goals.
  • •Build trust with executives by addressing challenges and positioning Freshworks as a partner for measurable business results.
  • •Lead complex sales cycles end-to-end to secure strategic wins and foster long-term partnerships.
  • •Collaborate across teams to uncover opportunities, strengthen retention, and expand customer success.
  • •Build a future-ready pipeline with accurate forecasting and represent Freshworks in person via travel as required.

Pay and Benefits

Salary: USD 120,000 - 175,000 annually
Perks:DentalMedicalVisionDisabilityLife InsurancePaid LeaveFlexible SpendingCommuter BenefitsWellness StipendAdoption LeaveParental Leave

Key Requirements

  • •5+ years of experience in SaaS or solution-based sales, account management, or customer-facing roles with a track record of success in an aligned territory.
  • •A strategic mindset with curiosity and adaptability, comfortable navigating change.
  • •Consultative approach working with enterprise customers and senior leaders to exceed goals and create long-term value.
  • •Excellent presentation and communication skills, with the ability to listen deeply and connect product capabilities to business needs.
  • •Exposure to CRM, EX, CX, or ITSM solutions is a plus.
Experience:5+ yearsSaaSSolution-based salesEnterprise customersAccount management
Skills:Consultative approachStrategic mindsetCommunicationPresentationCollaboration
Languages:English
Tech Stack:CRMEXCXITSM

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor