Account Manager, Large Enterprise Commercial

PayPal
London
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Negotiation","Analytical thinking","Strategic planning","Collaboration"]

Own large enterprise merchant relationships and drive long-term account strategy focused on onboarding, product adoption, and ongoing support. Act as a trusted advisor to advocate for merchant needs, align solutions with PayPal’s goals, and strengthen account health through proactive risk mitigation. Lead account execution to deliver revenue retention, upsell, and cross-sell against quotas and KPIs, using insights and CRM-based pipeline and forecasting to report outcomes.

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FursaFursa
PayPal
PayPal
2 days ago

Account Manager, Large Enterprise Commercial

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Own large enterprise merchant relationships and drive long-term account strategy focused on onboarding, product adoption, and ongoing support. Act as a trusted advisor to advocate for merchant needs, align solutions with PayPal’s goals, and strengthen account health through proactive risk mitigation. Lead account execution to deliver revenue retention, upsell, and cross-sell against quotas and KPIs, using insights and CRM-based pipeline and forecasting to report outcomes.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Develop and execute account strategies aligned with PayPal’s vision to deliver sustainable value for merchants and PayPal.
  • •Drive revenue retention, upsell, and cross-sell opportunities to achieve sales quotas and exceed KPIs.
  • •Negotiate and manage complex commercial terms, contracts, and agreements for mutually beneficial outcomes.
  • •Monitor and enhance account health by proactively identifying and mitigating risks to merchant satisfaction and success.
  • •Oversee onboarding, integration, and ongoing operations to ensure seamless merchant experiences while coordinating cross-functional teams and forecasting/reporting results.

Pay and Benefits

Perks:Health InsurancePaid LeaveLearning Budget

Key Requirements

  • •5+ years of relevant experience and a Bachelor’s degree (or an equivalent combination of education and experience).
  • •Experience in account management, client success, or sales, ideally in payments, technology, or financial services.
  • •Strong knowledge of the payments industry, including competitive landscape, market trends, and merchant needs.
  • •A deep understanding of e-commerce, merchant services, and payment solutions, with fintech product and digital platform familiarity.
  • •Proficiency using CRM tools (e.g., Salesforce) to manage pipelines, forecast revenue, and report sales activities accurately.
Experience:5+ yearsPaymentsTechnologyFinancial servicesFintechE-commerce
Education:Bachelor's
Skills:CommunicationNegotiationAnalytical thinkingStrategic planningCollaboration
Tech Stack:SalesforceCRM

Company Brief

PayPal
Global online payments platform enabling digital and mobile payments, money transfers, and merchant services for consumers and businesses, supporting e‑commerce transactions across multiple currencies and payment methods.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1998
WebsiteLinkedIn