Senior Manager/Director, Implementations

PermitFlow
New York
Workplace: HybridFull timeUSD 185,000 - 230,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 4+ yearsSkills: ["Communication","Leadership","Stakeholder management"]

Lead and grow a team responsible for onboarding enterprise customers, owning the first 90 days post-signature. Manage execution across Product, Ops, and CS, build scalable playbooks, and hire ramped implementations staff in a hybrid NYC setting with travel up to 25%. Drive customer success metrics and ensure high-velocity onboarding for B2B SaaS in construction tech.

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PermitFlow
PermitFlow
3 months ago

Senior Manager/Director, Implementations

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Last checked: 3 hours agoStatus: Live

Job Summary

Lead and grow a team responsible for onboarding enterprise customers, owning the first 90 days post-signature. Manage execution across Product, Ops, and CS, build scalable playbooks, and hire ramped implementations staff in a hybrid NYC setting with travel up to 25%. Drive customer success metrics and ensure high-velocity onboarding for B2B SaaS in construction tech.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Coach Implementation Managers through complex enterprise launches, including escalations and at-risk accounts
  • •Serve as the leadership sponsor on the highest-stakes launches and most complex at-risk accounts, and act as the internal advocate for the customer when tradeoffs come up across Product, Ops, and CS
  • •Run a tight operating cadence: 1:1s, pipeline reviews, account health reviews, and post-mortems on every account
  • •Partner with the Sales org on handoffs, with the Customer Success org on the transition to ongoing ownership, and with Ops on service delivery
  • •Hire ahead of growth and ramp new IMs quickly to full ownership
Travel: Medium travel

Pay and Benefits

Salary: USD 185,000 - 230,000 annually
Equity and Bonus:Equity
Perks:EquityPaid LeaveHealth Insurance401kHome OfficeCommuter Benefits

Key Requirements

  • •4+ years managing an implementation, onboarding, or professional services team, including experience developing senior ICs or other managers
  • •8+ years in implementation, onboarding, or professional services
  • •A track record of scaling B2B SaaS onboarding teams through a period of growth, not just running a steady-state one
  • •Strong project management instincts: scoping, sequencing, milestone management, and unblocking work across internal and customer teams
  • •Clear, direct written communication and the ability to hold customers and internal partners to commitments without friction
Experience:4+ yearsSaaSConstruction
Skills:CommunicationLeadershipStakeholder management

Company Brief

PermitFlow
AI-powered platform that automates and manages construction permitting end-to-end for builders, developers, and contractors — streamlining research, application preparation, submission, and monitoring across U.S. jurisdictions.
Industry: Construction Tech
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series B
Headquarters: New York, United States
Founded: 2021
Glassdoor
Glassdoor: 4.0
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