PermitFlow

1 month ago

Senior Manager, Implementations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Lead and grow a team responsible for onboarding enterprise customers, owning the first 90 days post-signature. Manage execution across Product, Ops, and CS, build scalable playbooks, and hire ramped implementations staff in a hybrid NYC setting with travel up to 25%. Drive customer success metrics and ensure high-velocity onboarding for B2B SaaS in construction tech.

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Coach Implementation Managers through complex enterprise launches, including escalations and at-risk accounts
•Serve as the leadership sponsor on the highest-stakes launches and most complex at-risk accounts, and act as the internal advocate for the customer when tradeoffs come up across Product, Ops, and CS
•Run a tight operating cadence: 1:1s, pipeline reviews, account health reviews, and post-mortems on every account
•Partner with the Sales org on handoffs, with the Customer Success org on the transition to ongoing ownership, and with Ops on service delivery
•Hire ahead of growth and ramp new IMs quickly to full ownership

Travel: Medium travel

Pay and Benefits

Salary: USD 185,000 - 230,000 annually

Equity and Bonus:Equity

Perks:EquityPaid LeaveHealth Insurance401kHome OfficeCommuter Benefits

Key Requirements

•4+ years managing an implementation, onboarding, or professional services team, including experience developing senior ICs or other managers
•8+ years in implementation, onboarding, or professional services
•A track record of scaling B2B SaaS onboarding teams through a period of growth, not just running a steady-state one
•Strong project management instincts: scoping, sequencing, milestone management, and unblocking work across internal and customer teams
•Clear, direct written communication and the ability to hold customers and internal partners to commitments without friction

Experience:4+ yearsSaaSConstruction

Skills:CommunicationLeadershipStakeholder management

Company Brief

PermitFlow

AI-powered platform that automates and manages construction permitting end-to-end for builders, developers, and contractors — streamlining research, application preparation, submission, and monitoring across U.S. jurisdictions.

Industry: Construction Tech

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series B

Headquarters: New York, United States

Founded: 2021

Glassdoor: 4.0

Website LinkedIn Glassdoor

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PermitFlow

1 month ago

Senior Manager, Implementations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Coach Implementation Managers through complex enterprise launches, including escalations and at-risk accounts
•Serve as the leadership sponsor on the highest-stakes launches and most complex at-risk accounts, and act as the internal advocate for the customer when tradeoffs come up across Product, Ops, and CS
•Run a tight operating cadence: 1:1s, pipeline reviews, account health reviews, and post-mortems on every account
•Partner with the Sales org on handoffs, with the Customer Success org on the transition to ongoing ownership, and with Ops on service delivery
•Hire ahead of growth and ramp new IMs quickly to full ownership

Travel: Medium travel

Pay and Benefits

Salary: USD 185,000 - 230,000 annually

Equity and Bonus:Equity

Perks:EquityPaid LeaveHealth Insurance401kHome OfficeCommuter Benefits

Key Requirements

•4+ years managing an implementation, onboarding, or professional services team, including experience developing senior ICs or other managers
•8+ years in implementation, onboarding, or professional services
•A track record of scaling B2B SaaS onboarding teams through a period of growth, not just running a steady-state one
•Strong project management instincts: scoping, sequencing, milestone management, and unblocking work across internal and customer teams
•Clear, direct written communication and the ability to hold customers and internal partners to commitments without friction

Experience:4+ yearsSaaSConstruction

Skills:CommunicationLeadershipStakeholder management

Company Brief

PermitFlow

Industry: Construction Tech

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series B

Headquarters: New York, United States

Founded: 2021

Glassdoor: 4.0

Website LinkedIn Glassdoor