Alan

5 days ago

Key Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Manage a portfolio of strategic Public Sector accounts, building strong relationships with key stakeholders and driving adoption of Alan’s prevention-focused health insurance offering. Own onboarding, monitor customer satisfaction signals, analyze consumption data, and lead business reviews. Renegotiate contracts to balance customer value with sustainable profitability, and represent the voice of customers in discussions with Product teams.

Location: Paris

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Handle a portfolio of strategic Public Sector accounts.
•Build and maintain strong customer relationships with key stakeholders and identify key needs to help clients achieve goals through Alan.
•Proactively identify dissatisfaction signals, implement solutions, and ensure successful onboarding to drive adoption.
•Analyze and present consumption reports through business reviews, and execute initiatives to engage existing customers.
•Renegotiate contracts to deliver value for money and sustainable profitability, and act as the voice of customers with Product teams.

Pay and Benefits

Perks:Health InsuranceEquityFlexible HoursCommuter BenefitsLearning BudgetParental Leave

Key Requirements

•At least 6 years of experience in a customer-facing role with frequent interactions with C-Levels.
•Full working proficiency in French (excellent oral and written communication).
•At least advanced level of English.
•Experience dealing with very large organizations and potentially with unions.
•Strong negotiation, tact, empathy, and the ability to analyze and present deep data analysis to clients.

Experience:6+ years

Skills:NegotiationActive listeningEmpathyCustomer-centricityAnalytical thinking

Languages:FrenchEnglish

Company Brief

Alan

Alan is a Paris-based digital health insurance provider offering employer and individual health plans, telemedicine, prevention services, and a consumer-focused app to simplify access to care and manage reimbursements.

Industry: Health Insurance (Payers)

Company Size: Large (251 to 1,000 employees)

Revenue: USD 250M to 500M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Paris, France

Founded: 2016

Glassdoor: 4.4

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Alan

5 days ago

Key Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Paris

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Handle a portfolio of strategic Public Sector accounts.
•Build and maintain strong customer relationships with key stakeholders and identify key needs to help clients achieve goals through Alan.
•Proactively identify dissatisfaction signals, implement solutions, and ensure successful onboarding to drive adoption.
•Analyze and present consumption reports through business reviews, and execute initiatives to engage existing customers.
•Renegotiate contracts to deliver value for money and sustainable profitability, and act as the voice of customers with Product teams.

Pay and Benefits

Perks:Health InsuranceEquityFlexible HoursCommuter BenefitsLearning BudgetParental Leave

Key Requirements

•At least 6 years of experience in a customer-facing role with frequent interactions with C-Levels.
•Full working proficiency in French (excellent oral and written communication).
•At least advanced level of English.
•Experience dealing with very large organizations and potentially with unions.
•Strong negotiation, tact, empathy, and the ability to analyze and present deep data analysis to clients.

Experience:6+ years

Skills:NegotiationActive listeningEmpathyCustomer-centricityAnalytical thinking

Languages:FrenchEnglish

Company Brief

Alan

Industry: Health Insurance (Payers)

Company Size: Large (251 to 1,000 employees)

Revenue: USD 250M to 500M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Paris, France

Founded: 2016

Glassdoor: 4.4

Website LinkedIn Glassdoor