Contact Centre Representative II (Guangzhou, GD, CN, 510170)

HSBC
Guangzhou
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Teamwork","Clear communication"]

Handle customer inquiries for credit cards and general banking services via phone, email, and real-time communication tools. Identify customer needs and recommend appropriate HSBC products and services to achieve desired outcomes. Provide timely, high-quality support and propose reasonable solutions to resolve customer questions so customers remain satisfied. Work in a team environment and communicate clearly with customers across Cantonese and English, including during rotating shifts.

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FursaFursa
HSBC
HSBC
1 day ago

Contact Centre Representative II (Guangzhou, GD, CN, 510170)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Handle customer inquiries for credit cards and general banking services via phone, email, and real-time communication tools. Identify customer needs and recommend appropriate HSBC products and services to achieve desired outcomes. Provide timely, high-quality support and propose reasonable solutions to resolve customer questions so customers remain satisfied. Work in a team environment and communicate clearly with customers across Cantonese and English, including during rotating shifts.
Location: Guangzhou
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Answer customer inquiries about credit cards and general banking services via phone, email, and real-time communication tools.
  • •Handle consultations and related transactions for personal online wealth management and payments.
  • •Identify customer needs and recommend suitable products and services to customers.
  • •Propose reasonable solutions based on each case to resolve customer difficulties.
  • •Deliver high-quality customer service to achieve customer satisfaction.

Key Requirements

  • •Have strong customer service awareness and be willing to work in customer service roles.
  • •Fluent Cantonese with clear thinking, strong communication and expression skills.
  • •Good team collaboration spirit.
  • •Be able to communicate in English (basic communication plus reading/writing).
  • •Be willing to accept rotating shift arrangements (prioritized).
Skills:Customer serviceCommunicationTeamworkClear communication
Languages:CantoneseChineseEnglish

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn