Mastercard

1 month ago

Associate Specialist, Product Operations-3

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Role focuses on Level 2 incident management for Global transaction operations across 170+ countries, performing advanced troubleshooting, root cause analysis, and driving process improvements with cross-functional teams to ensure smooth transaction flows and enhanced operational efficiency.

Location: Mexico City

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Mid level

Key Responsibilities

•Advanced Incident Management: Monitor transaction flows, detect anomalies or SLA breaches, own escalated cases from L1, drive resolution within SLAs, perform in-depth troubleshooting for complex transactions, and conduct RCA for high-impact incidents with leadership review.
•Process Optimization & Automation: Identify recurring issues, propose automation or workflow enhancements, lead pilots for process improvements, and maintain SOPs for L1/L2 teams.
•Documentation & Reporting: Ensure accurate incident files, maintain timestamp formats and transaction logs, and contribute to refresher training and SOP adherence.
•Cross-Functional Collaboration: Liaise between Transmission, BizOps, Treasury, and RSP network managers; provide guidance to L1 teams and support major incident resolutions.
•Reporting & Governance: Prepare RCA reports and impact assessments, ensure audit compliance, and track SLA performance for dashboards.

Pay and Benefits

Salary: MXN 404,000 - 626,000 annually

Key Requirements

•Bachelor’s degree or related field.
•4+ years of experience in transaction operations, payment processing, or financial systems.
•Strong expertise in troubleshooting tools (Grafana, Splunk, Salesforce) and log analysis.
•Advanced Excel and data visualization skills; ability to interpret large datasets for decision-making.
•Excellent communication and stakeholder management skills; ability to work in rotational shifts and handle high-pressure situations.

Experience:4+ yearsPaymentsFinancial servicesGlobal payments

Education:Bachelor's

Skills:CommunicationStakeholder managementProblem-solvingTeamworkAnalytical thinking

Tech Stack:GrafanaSplunkSalesforceExcelData visualization

Company Brief

Mastercard

Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Mastercard

1 month ago

Associate Specialist, Product Operations-3

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Mexico City

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Mid level

Key Responsibilities

•Advanced Incident Management: Monitor transaction flows, detect anomalies or SLA breaches, own escalated cases from L1, drive resolution within SLAs, perform in-depth troubleshooting for complex transactions, and conduct RCA for high-impact incidents with leadership review.
•Process Optimization & Automation: Identify recurring issues, propose automation or workflow enhancements, lead pilots for process improvements, and maintain SOPs for L1/L2 teams.
•Documentation & Reporting: Ensure accurate incident files, maintain timestamp formats and transaction logs, and contribute to refresher training and SOP adherence.
•Cross-Functional Collaboration: Liaise between Transmission, BizOps, Treasury, and RSP network managers; provide guidance to L1 teams and support major incident resolutions.
•Reporting & Governance: Prepare RCA reports and impact assessments, ensure audit compliance, and track SLA performance for dashboards.

Pay and Benefits

Salary: MXN 404,000 - 626,000 annually

Key Requirements

•Bachelor’s degree or related field.
•4+ years of experience in transaction operations, payment processing, or financial systems.
•Strong expertise in troubleshooting tools (Grafana, Splunk, Salesforce) and log analysis.
•Advanced Excel and data visualization skills; ability to interpret large datasets for decision-making.
•Excellent communication and stakeholder management skills; ability to work in rotational shifts and handle high-pressure situations.

Experience:4+ yearsPaymentsFinancial servicesGlobal payments

Education:Bachelor's

Skills:CommunicationStakeholder managementProblem-solvingTeamworkAnalytical thinking

Tech Stack:GrafanaSplunkSalesforceExcelData visualization

Company Brief

Mastercard

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor