Café Ambassador- Ross Park Mall

Discover Financial
Pittsburgh
Workplace: OnsiteFull timeUSD 47,840 - 55,016 annuallyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Communication","Customer service","Problem-solving","Attention to detail","Adaptability"]

Serve as the face of Capital One inside the Ross Park Mall café, welcoming guests and guiding them through digital banking. You’ll connect through genuine conversation, help customers master mobile tools and troubleshoot tech challenges, and handle complaints or escalated situations in line with compliance and regulatory requirements. The role also includes supporting local events that promote financial health while maintaining an inclusive, supportive café environment.

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Discover Financial
Discover Financial
2 weeks ago

Café Ambassador- Ross Park Mall

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Serve as the face of Capital One inside the Ross Park Mall café, welcoming guests and guiding them through digital banking. You’ll connect through genuine conversation, help customers master mobile tools and troubleshoot tech challenges, and handle complaints or escalated situations in line with compliance and regulatory requirements. The role also includes supporting local events that promote financial health while maintaining an inclusive, supportive café environment.
Location: Pittsburgh
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Proactively engage with café guests to provide high-end service and brand advocacy.
  • •Guide customers through Capital One’s digital ecosystem, including mobile tools and troubleshooting.
  • •Host and support local events that promote financial health.
  • •Advocate for customers, resolve issues, and handle complaints/escalations in alignment with compliance requirements.
  • •Support surrounding cafés within a 50 mile radius as needed and adapt to flexible scheduling requirements.
Travel: Low travel

Pay and Benefits

Salary: USD 47,840 - 55,016 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisability InsurancePaid LeaveEducation Assistance401kPaid ParentalChildcareElder CareFlexible Spending

Key Requirements

  • •High School Diploma, GED, or Equivalent Certification.
  • •At least 1 year of Retail, Sales, or Customer Service experience.
  • •Ability to guide customers through mobile tools and troubleshoot technology challenges.
  • •Proficiency in G-Suite.
  • •Strong written and oral communication skills.
Experience:1+ years
Education:High School
Skills:CommunicationCustomer serviceProblem-solvingAttention to detailAdaptability
Tech Stack:G-Suite

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn