Senior Creative Operations Lead, Brand

Braze
San Francisco
Workplace: HybridFull timeUSD 122,000 - 192,000 annuallyFunction: Business OperationsExperience: 8+ yearsSkills: ["Cross-functional collaboration","Influencing without authority","Diplomacy","Decisiveness","System thinking"]

Own and evolve the end-to-end creative operations model for the Brand organization, from intake through launch. You’ll define processes for briefing, resourcing, prioritization, and delivery; forecast workload and capacity; and partner across Marketing, PMM, Events, Growth, and regional teams to keep creative work aligned and on track. You’ll also optimize Asana workflows and scalable playbooks, while overseeing budgets and vendor stewardship to drive rigor at global scale.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Braze
Braze
2 days ago

Senior Creative Operations Lead, Brand

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Own and evolve the end-to-end creative operations model for the Brand organization, from intake through launch. You’ll define processes for briefing, resourcing, prioritization, and delivery; forecast workload and capacity; and partner across Marketing, PMM, Events, Growth, and regional teams to keep creative work aligned and on track. You’ll also optimize Asana workflows and scalable playbooks, while overseeing budgets and vendor stewardship to drive rigor at global scale.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations

Key Responsibilities

  • •Own and evolve the end-to-end creative operations model for the Brand team from intake through launch.
  • •Continuously improve intake, briefing, resourcing, prioritization, and delivery processes, and be accountable for how work flows across creative, production, and execution.
  • •Partner with creative leadership to forecast workload, capacity, and resourcing needs, balancing internal teams, freelancers, and agency partners.
  • •Optimize Asana workflows, templates, SLAs, and reporting; build scalable operational playbooks and implement tools/automation/AI-assisted workflows where they improve speed, quality, or visibility.
  • •Oversee creative budgets, vendor spend, and forecasting with Finance; lead agency onboarding and procurement needs to ensure financial rigor and transparency.

Pay and Benefits

Salary: USD 122,000 - 192,000 annually
Equity and Bonus:Equity
Perks:Retirement401kHealth InsuranceDentalVisionLife InsuranceDisabilityPaid LeaveLearning BudgetParental LeaveEquity

Key Requirements

  • •8–10+ years of experience in creative project management, creative operations, or production management.
  • •Proven experience leading operations for in-house creative or brand teams.
  • •Deep fluency in creative workflows across brand, campaigns, video, motion, and events.
  • •Strong ability to influence without authority and operate as a trusted partner to creative and marketing leadership.
  • •Experience designing and scaling systems and processes that bring structure and calm to high-volume, high-visibility creative ecosystems.
Experience:8+ yearsCreative project managementCreative operationsBrand teamsProduction managementVideoEventsMarketingCreative workflows
Skills:Cross-functional collaborationInfluencing without authorityDiplomacyDecisivenessSystem thinking
Languages:English
Tech Stack:AsanaAI

Company Brief

Braze
Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2011
WebsiteLinkedIn