Saudi/GCC National Opportunity Customer Success Mngr - SAP Next Gen - Academy for C. S. (Hybrid)

SAP
Riyadh
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 2-3 yearsSkills: ["Cooperation","Strategic guidance","Issue resolution","Escalation management","Adaptability","Problem-solving","Project management","Creative thinking","Emotional intelligence","Cultural awareness","Communication","Learning mindset","Stakeholder management"]

Join a customer-facing learning journey to prepare for a Customer Success Manager role. You’ll complete a 10-month learn-apply program with classroom and field phases, build solution/industry and digital transformation expertise, and develop skills to drive retention, renewals, upsells, and customer value realization across your SAP portfolio. You’ll be mentored by a senior CSM and transition into a direct CSM role in your market.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
SAP
SAP
2 hours ago

Saudi/GCC National Opportunity Customer Success Mngr - SAP Next Gen - Academy for C. S. (Hybrid)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Join a customer-facing learning journey to prepare for a Customer Success Manager role. You’ll complete a 10-month learn-apply program with classroom and field phases, build solution/industry and digital transformation expertise, and develop skills to drive retention, renewals, upsells, and customer value realization across your SAP portfolio. You’ll be mentored by a senior CSM and transition into a direct CSM role in your market.
Location: Riyadh
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Graduate level

Key Responsibilities

  • •Complete a 10-month learn-apply program with classroom and field phases to prepare for a Customer Success Manager role.
  • •Support customer-facing activities across the customer lifecycle, from deal signature through provisioning, monitoring implementation progress, and achievement of business cases.
  • •Drive customer retention, renewals, references, and upsells for cloud products within the assigned solution portfolio.
  • •Serve as the strategic point of contact for customers and leverage internal SAP resources to maintain overall customer health.
  • •Develop solution portfolio and value-realization skills through onboarding, on-the-job training, and mentoring by a senior CSM.
Travel: High travel

Key Requirements

  • •2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
  • •Ability to provide strategic guidance and solutions that drive customer success, long-term value, and escalation resolution.
  • •Cooperative and productive approach to internal and external working relationships.
  • •Ability to quickly learn, adapt to changing environments, and apply knowledge to deliver results.
  • •Understanding of AI fundamentals, uses, and ethics to identify business problems solvable with AI.
Experience:2-3 years
Skills:CooperationStrategic guidanceIssue resolutionEscalation managementAdaptabilityProblem-solvingProject managementCreative thinkingEmotional intelligenceCultural awarenessCommunicationLearning mindsetStakeholder management
Languages:EnglishItalian
Tech Stack:S/4HANA FinanceFinance & Quote to Cash (Q2C)SAP Finance & Spend Management (F&S)SAP Supply Chain Management (SCM)AIAgentic AI

Eligibility

Nationality:GCC National

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor