Customer Support Technician III-EPI

Provide on-site customer support for semiconductor and display system equipment by planning preventive and remedial maintenance, verifying operational quality, and performing routine service (including wet cleans). Troubleshoot process variations with assistance from senior engineers, support customer start-ups and warranty/service contract activities, and help ensure complete customer satisfaction. Serve as a technical and administrative liaison with customer front-line management, while tracking equipment performance and uptime improvements using statistical process control and quality improvement methods.