HSBC

1 day ago

Assistant Manager - Video Conferencing Identification Processing (Mumbai, MH, IN, 400063)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Handle customer contacts in a contact-centre environment, supporting a video-enabled KYC/VCIP journey across multiple products. Ensure the VCIP journey is completed at first contact where possible, taking ownership to resolve issues and meet individual KPIs while maintaining quality and compliance. Perform customer due diligence per SOP, comply with AML and internal control standards, complete LMS modules, and support a strong compliance culture.

Location: Mumbai

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Handle general customer contacts in a contact centre environment and ensure the VCIP journey is completed at first contact where possible.
•Take ownership and initiative to complete steps involved for resolution.
•Achieve individual KPIs while maintaining quality and compliance.
•Perform customer due diligence per SOP and comply with relevant AML regulations and Global Standards.
•Maintain HSBC internal control standards, address audit/regulator issues timely, and complete mandatory/recommended LMS modules.

Key Requirements

•Minimum graduation or as required for the role, whichever is higher.
•Up to 2 years’ experience in banking/financial services operations or open to a fresher.
•Basic KYC/AML knowledge with an understanding of customer due diligence (identity verification, documentation checks, screening, simple risk flags).
•Proficiency in the language(s) required by the process.
•Open to working flexible shifting schedules.

Experience:BankingFinancial servicesCustomer operations

Education:Bachelor's

Skills:Customer centricOwnershipCommunicationEmpathyCompliance mindset

Tech Stack:LMSAI-enabled toolsPersonal computersBasic software packages

Company Brief

HSBC

Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn

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HSBC

1 day ago

Assistant Manager - Video Conferencing Identification Processing (Mumbai, MH, IN, 400063)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Mumbai

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Handle general customer contacts in a contact centre environment and ensure the VCIP journey is completed at first contact where possible.
•Take ownership and initiative to complete steps involved for resolution.
•Achieve individual KPIs while maintaining quality and compliance.
•Perform customer due diligence per SOP and comply with relevant AML regulations and Global Standards.
•Maintain HSBC internal control standards, address audit/regulator issues timely, and complete mandatory/recommended LMS modules.

Key Requirements

•Minimum graduation or as required for the role, whichever is higher.
•Up to 2 years’ experience in banking/financial services operations or open to a fresher.
•Basic KYC/AML knowledge with an understanding of customer due diligence (identity verification, documentation checks, screening, simple risk flags).
•Proficiency in the language(s) required by the process.
•Open to working flexible shifting schedules.

Experience:BankingFinancial servicesCustomer operations

Education:Bachelor's

Skills:Customer centricOwnershipCommunicationEmpathyCompliance mindset

Tech Stack:LMSAI-enabled toolsPersonal computersBasic software packages

Company Brief

HSBC

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn