Senior L2 NOC Engineer

Thales
Austin
Workplace: HybridFull timeUSD 90,810.75 - 161,175 annuallyFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Judgment","Communication","Mentoring","Troubleshooting","Incident management"]

Provide advanced technical and operational support for mission-critical customer environments monitored by the North American Operations Center. Lead complex production incident investigations through restoration, coordinate cross-functional technical responses, and ensure SLA, security, and change-control compliance. Monitor infrastructure, networks, databases, cloud services, and dashboards to identify outages and performance or security risks, drive root-cause/problem management, and improve monitoring, automation, and documentation while mentoring NOC personnel.

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FursaFursa
Thales
Thales
4 days ago

Senior L2 NOC Engineer

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Last checked: 11 hours agoStatus: Live

Job Summary

Provide advanced technical and operational support for mission-critical customer environments monitored by the North American Operations Center. Lead complex production incident investigations through restoration, coordinate cross-functional technical responses, and ensure SLA, security, and change-control compliance. Monitor infrastructure, networks, databases, cloud services, and dashboards to identify outages and performance or security risks, drive root-cause/problem management, and improve monitoring, automation, and documentation while mentoring NOC personnel.
Location: Austin
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Independently manage complex or high-impact production incidents from triage through service restoration, validation, stakeholder communication, and closure.
  • •Serve as the senior technical point of contact during assigned NOC shifts, on-call rotations, planned maintenance windows, major incidents, and operational handoffs.
  • •Monitor and analyze production applications, infrastructure, networks, databases, cloud services, alerts, logs, and dashboards to identify outages, performance degradation, security concerns, and operational risks.
  • •Lead or coordinate major incident bridge calls by establishing priorities, engaging support teams, evaluating recovery options, and driving timely service restoration.
  • •Develop and maintain operational scripts, monitoring enhancements, dashboards, runbooks, knowledge articles, and automation/process improvements; perform root-cause/problem management and mentor less-experienced engineers.
Travel: Low travel

Pay and Benefits

Salary: USD 90,810.75 - 161,175 annually
Perks:Health InsuranceDentalVision401kPaid LeaveLife InsuranceDisability

Key Requirements

  • •5+ years of progressive experience in a NOC, SOC, technical support, systems/infrastructure operations, site reliability, or similar production-support environment.
  • •Independently diagnose and resolve complex, multi-system production incidents in high-availability or mission-critical environments.
  • •Coordinate major incident response, technical bridge calls, cross-functional escalations, service restoration, and post-incident follow-up.
  • •Strong working knowledge of incident management, problem management, escalation management, SLA tracking, change management, root cause analysis, and operational handoff.
  • •Broad technical knowledge across areas such as Linux, Windows Server, networking, SQL/MySQL databases, cloud platforms, virtualization, identity and access management, and cybersecurity monitoring.
Education:Bachelor's in Computer Science, Information Technology, Engineering, Cybersecurity, or a related technical discipline
Skills:JudgmentCommunicationMentoringTroubleshootingIncident management
Certifications:ITIL FoundationNetwork+Security+Linux+MicrosoftAWSAzure
Tech Stack:LinuxWindows ServerNetworkingSQLMySQLCloud platformsVirtualizationIdentity and access managementCybersecurity monitoringServiceNowJira Service ManagementRemedySplunkGrafanaNagiosSolarWindsZabbixDatadogDynatracePowerShell

Eligibility

Nationality:US National
Security Clearance:CJISCFIUS

Company Brief

Thales
Designs and delivers advanced systems and services for aerospace, defence, security, and digital identity and cybersecurity markets, serving government and commercial customers worldwide.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 2000
WebsiteLinkedIn