Support Strategy & Operations

Gigs
Amsterdam, New York
Workplace: OnsiteFull timeFunction: Strategy & Corporate DevelopmentExperience: 4+ yearsSkills: ["Communication","Problem-solving","Leadership","Stakeholder management","Collaboration"]

End-to-end ownership of the customer lifecycle, from launch readiness to post-launch optimization, with a focus on designing scalable support motions, driving data-driven improvements, and leveraging AI to move faster in a complex telecom/fintech connectivity space.

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FursaFursa
Gigs
Gigs
3 months ago

Support Strategy & Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

End-to-end ownership of the customer lifecycle, from launch readiness to post-launch optimization, with a focus on designing scalable support motions, driving data-driven improvements, and leveraging AI to move faster in a complex telecom/fintech connectivity space.
Location: Amsterdam, New York
Workplace: Onsite
Employment Type: Full time
Job Function: Strategy & Corporate Development

Key Responsibilities

  • •Lead customer implementations on the ground, from kickoff to go-live, scoping the support model and aligning internal teams
  • •Be the face of Gigs with customers across pre-sales, implementation, and post-launch to build trust and ensure successful outcomes
  • •Dig into the data to track activation funnels, identify drop-off patterns, and perform root cause analyses that drive actionable improvements
  • •Take field insights back to Product and Engineering, communicating how the platform breaks in practice and how to fix it
  • •Build AI into workflows to automate recurring tasks, accelerate analysis, and prototype internal tooling while ensuring deployments scale

Pay and Benefits

Perks:EquityHome OfficeLearning Budget

Key Requirements

  • •4+ years in a demanding operational environment (strategy & operations, bizops, management consulting, technical account management, or similar)
  • •Self-driven and relentlessly proactive; you identify problems, form a view, and start solving
  • •AI is part of your working stack; you use AI tools daily for analysis, automation, and internal tooling
  • •Comfortable reading and using SQL, spreadsheets, and BI tools; able to translate data findings into business decisions
  • •Credible with customers; you can run external meetings with executives and manage post-launch relationships
Experience:4+ yearsOperationsStrategyBizopsConsultingTechnical account management
Skills:CommunicationProblem-solvingLeadershipStakeholder managementCollaboration
Languages:English
Tech Stack:SQLBI toolsAINo-code tools

Company Brief

Gigs
Operates a blockchain-based marketplace and platform for musicians and fans, enabling NFT drops, digital collectibles, ticketing and fan engagement tools to monetize music, live events, and creator experiences using decentralized technologies.
Industry: Music Industry
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