Salesforce

1 day ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 48 minutes agoStatus: Live

Job Summary

Join Salesforce’s Cloud Success Group as a Technical Support Engineer, investigating and resolving complex customer issues across functionalities, integrations, APIs, and platform performance. You’ll analyze customer code and use intermediate SQL to identify root causes, then communicate clear, timely resolutions and best-practice guidance. You’ll manage each case end-to-end and contribute to technical documentation, knowledge base articles, and solution guides to help internal teams and customers succeed.

Location: Dublin

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Lead investigation and resolution of complex support issues related to functionalities, integrations, APIs, and overall platform performance.
•Use web development knowledge to read and analyze customer code (HTML, CSS, JavaScript, SQL) to pinpoint root causes.
•Provide clear, professional, and timely solutions and best-practice guidance to help customers optimize platform use.
•Manage the full issue lifecycle from initial contact through resolution to ensure excellent customer experience.
•Create and maintain technical documentation, knowledge base articles, and solution guides for internal teams and customers.

Key Requirements

•Proven ability to diagnose and resolve technical issues in an enterprise software, SaaS, or highly integrated system environment.
•Strong ability to read and understand code and technical structures, including intermediate-level SQL for troubleshooting.
•Experience with JavaScript (or similar scripting/object-oriented language).
•Familiarity with HTML and CSS and with web services including REST/SOAP APIs.
•Exceptional written and verbal communication skills to explain complex technical findings to technical and non-technical audiences.

Experience:SaaS

Skills:Problem-solvingCommunicationCustomer focus

Certifications:Salesforce certifications

Tech Stack:SalesforceSQLJavaScriptHTMLCSSRESTSOAPAPIsAgentforceData CloudAMPScriptServer-Side JavaScript (SSJS)

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

1 day ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 48 minutes agoStatus: Live

Job Summary

Location: Dublin

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Lead investigation and resolution of complex support issues related to functionalities, integrations, APIs, and overall platform performance.
•Use web development knowledge to read and analyze customer code (HTML, CSS, JavaScript, SQL) to pinpoint root causes.
•Provide clear, professional, and timely solutions and best-practice guidance to help customers optimize platform use.
•Manage the full issue lifecycle from initial contact through resolution to ensure excellent customer experience.
•Create and maintain technical documentation, knowledge base articles, and solution guides for internal teams and customers.

Key Requirements

•Proven ability to diagnose and resolve technical issues in an enterprise software, SaaS, or highly integrated system environment.
•Strong ability to read and understand code and technical structures, including intermediate-level SQL for troubleshooting.
•Experience with JavaScript (or similar scripting/object-oriented language).
•Familiarity with HTML and CSS and with web services including REST/SOAP APIs.
•Exceptional written and verbal communication skills to explain complex technical findings to technical and non-technical audiences.

Experience:SaaS

Skills:Problem-solvingCommunicationCustomer focus

Certifications:Salesforce certifications

Tech Stack:SalesforceSQLJavaScriptHTMLCSSRESTSOAPAPIsAgentforceData CloudAMPScriptServer-Side JavaScript (SSJS)

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor