Technical Support Engineer

Salesforce
Dublin
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Problem-solving","Communication","Customer focus"]

Join Salesforce’s Cloud Success Group as a Technical Support Engineer, investigating and resolving complex customer issues across functionalities, integrations, APIs, and platform performance. You’ll analyze customer code and use intermediate SQL to identify root causes, then communicate clear, timely resolutions and best-practice guidance. You’ll manage each case end-to-end and contribute to technical documentation, knowledge base articles, and solution guides to help internal teams and customers succeed.

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FursaFursa
Salesforce
Salesforce
1 month ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Join Salesforce’s Cloud Success Group as a Technical Support Engineer, investigating and resolving complex customer issues across functionalities, integrations, APIs, and platform performance. You’ll analyze customer code and use intermediate SQL to identify root causes, then communicate clear, timely resolutions and best-practice guidance. You’ll manage each case end-to-end and contribute to technical documentation, knowledge base articles, and solution guides to help internal teams and customers succeed.
Location: Dublin
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Lead investigation and resolution of complex support issues related to functionalities, integrations, APIs, and overall platform performance.
  • •Use web development knowledge to read and analyze customer code (HTML, CSS, JavaScript, SQL) to pinpoint root causes.
  • •Provide clear, professional, and timely solutions and best-practice guidance to help customers optimize platform use.
  • •Manage the full issue lifecycle from initial contact through resolution to ensure excellent customer experience.
  • •Create and maintain technical documentation, knowledge base articles, and solution guides for internal teams and customers.

Key Requirements

  • •Proven ability to diagnose and resolve technical issues in an enterprise software, SaaS, or highly integrated system environment.
  • •Strong ability to read and understand code and technical structures, including intermediate-level SQL for troubleshooting.
  • •Experience with JavaScript (or similar scripting/object-oriented language).
  • •Familiarity with HTML and CSS and with web services including REST/SOAP APIs.
  • •Exceptional written and verbal communication skills to explain complex technical findings to technical and non-technical audiences.
Experience:SaaS
Skills:Problem-solvingCommunicationCustomer focus
Certifications:Salesforce certifications
Tech Stack:SalesforceSQLJavaScriptHTMLCSSRESTSOAPAPIsAgentforceData CloudAMPScriptServer-Side JavaScript (SSJS)

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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