NTT

2 weeks ago

Desktop Support Senior Associate - Helpdesk

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Reposted: first listed 4 hours ago

Job Summary

Provide IT Service Desk support to end-users in Guadalajara, guiding and training users on IT devices, applications, and processes. Log, update, and promptly escalate support issues, support end-user onboarding, and collaborate with internal IT teams on testing, integration, and maintenance. Identify and implement process and technology improvements while troubleshooting hardware and software issues across Windows 10, macOS, iOS, Android, and Google/Microsoft environments.

Location: Guadalajara

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Provide IT Service Desk support, guidance, and training to end-users for IT devices, applications, and processes.
•Record, update, and promptly escalate support issues to the next level.
•Support IT onboarding activities for end-users.
•Collaborate with internal IT teams on system testing, integration, and maintenance.
•Discover and help implement process and technology improvements for business and internal IT needs.

Key Requirements

•Excellent English written and verbal communication skills.
•Exceptional customer service and stakeholder communication skills.
•Strong troubleshooting skills for bug-finding and resolution, working independently in a diverse global team.
•Knowledge of IT software and hardware troubleshooting (Windows 10, macOS, iOS, Android) and Google Suite/Microsoft environments.
•Ability to work 24/7 rotational shifts with work from office mandatory.

Skills:Customer serviceCommunicationTeamworkTroubleshootingIndependent work

Languages:English

Tech Stack:Windows 10MacOSIOSAndroidGoogle SuiteMicrosoft environmentMicrosoft

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT