Lounge Agent - Istanbul

Emirates Group
Istanbul
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceExperience: 1+ yearsSkills: ["Communication","Attention to detail","Customer service","Proactive service","Calm under pressure"]

Support the opening and day-to-day operation of the new Emirates Lounge at Istanbul Airport, delivering warm, attentive, high-quality service for premium customers. Welcome guests, introduce lounge services, and provide personalized support while keeping the lounge welcoming and fully operational. Assist with airport-related customer needs such as seat changes and transit check-in, keep customers updated on departures, and help with stock control, audits, and service partner coordination.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Emirates Group
Emirates Group
1 day ago

Lounge Agent - Istanbul

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 46 minutes agoStatus: Live

Job Summary

Support the opening and day-to-day operation of the new Emirates Lounge at Istanbul Airport, delivering warm, attentive, high-quality service for premium customers. Welcome guests, introduce lounge services, and provide personalized support while keeping the lounge welcoming and fully operational. Assist with airport-related customer needs such as seat changes and transit check-in, keep customers updated on departures, and help with stock control, audits, and service partner coordination.
Location: Istanbul
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Mid level

Key Responsibilities

  • •Welcome customers into the lounge and provide warm, attentive, personalized support throughout their visit.
  • •Maintain a welcoming, well-presented, fully operational lounge environment with colleagues and service partners.
  • •Support customers with airport services including seat changes, boarding passes, transit check-in, reservation changes, and lounge boarding where applicable.
  • •Keep customers informed of flight departures and relevant updates, respond promptly to queries, and help resolve issues to restore confidence.
  • •Support stock control, record customer and operational information, monitor meal wastage and consumable use, and assist with audits and other duties directed by the Lounge Supervisor.

Pay and Benefits

Perks:Travel AllowanceHotel Rates

Key Requirements

  • •Strong written and verbal communication skills in Turkish & English.
  • •Right to live and work in Türkiye.
  • •Minimum of one year of experience in airline or hotel hospitality.
  • •Ability to hold a full airport pass at Istanbul airport.
  • •Experience delivering high-quality hospitality or customer service in a lounge, airline, hotel, or other premium environment.
Experience:1+ yearsAirlineHotel hospitalityLoungeAirportPremium hospitality
Skills:CommunicationAttention to detailCustomer serviceProactive serviceCalm under pressure
Languages:TurkishEnglish

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Emirates Group
The Emirates Group operates Emirates airline and related aviation services, providing passenger and cargo air transport, ground handling, and travel services worldwide with a large global network and integrated aviation operations.
Industry: Aviation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Government Funded
Headquarters: Dubai, United Arab Emirates
Founded: 1985
WebsiteLinkedIn