CHAT SUPPORT AGENT

Qureos
United States
Workplace: OnsiteFull timeUSD 25 - 35 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Written communication","Interpersonal skills","Problem-solving","Multitasking","Time management","Empathy"]

Serve as the first point of contact for customers via live chat, delivering timely, accurate answers and resolving issues. Troubleshoot product and service problems by clarifying complaints, identifying causes, and explaining solutions. Maintain detailed records of interactions and support account processing while following established communication procedures and policies. Collaborate with teams to improve the customer experience and provide feedback on customer service efficiency.

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FursaFursa
Qureos
Qureos
1 week ago

CHAT SUPPORT AGENT

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Serve as the first point of contact for customers via live chat, delivering timely, accurate answers and resolving issues. Troubleshoot product and service problems by clarifying complaints, identifying causes, and explaining solutions. Maintain detailed records of interactions and support account processing while following established communication procedures and policies. Collaborate with teams to improve the customer experience and provide feedback on customer service efficiency.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Engage with customers through live chat to answer questions and resolve issues.
  • •Provide accurate and complete information using the right methods and tools.
  • •Identify and assess customers’ needs to achieve satisfaction.
  • •Troubleshoot product and service problems and explain best solutions.
  • •Keep records of customer interactions and process customer accounts.

Pay and Benefits

Salary: USD 25 - 35 hourly
Perks:Health InsuranceDentalVisionPaid Leave

Key Requirements

  • •Proven experience in a customer support role, preferably as a chat support agent.
  • •Exceptional written communication and interpersonal skills in English.
  • •Strong typing skills with high accuracy.
  • •Familiarity with CRM systems and practices (advantageous).
  • •A minimum of a high school diploma or equivalent is required.
Education:High School
Skills:Written communicationInterpersonal skillsProblem-solvingMultitaskingTime managementEmpathy
Languages:English
Tech Stack:CRM

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn