Customer Advocate I, VM, Market Operations

Carvana
Salt Lake City
Workplace: OnsiteFull timeUSD 20 - 22 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer-focused","Self-motivated","Teamwork","Communication","Attention to detail"]

Deliver a positive customer experience as the face of Carvana at the car Vending Machine. You will guide customers during pickup, complete customer paperwork, and enter thorough notes into the customer tracking system. Address customer questions and minor vending machine issues to ensure a smooth, memorable process. Maintain safe driving practices and a clean driving record while working indoor and outdoor conditions.

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FursaFursa
Carvana
Carvana
3 months ago

Customer Advocate I, VM, Market Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 minutes agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Deliver a positive customer experience as the face of Carvana at the car Vending Machine. You will guide customers during pickup, complete customer paperwork, and enter thorough notes into the customer tracking system. Address customer questions and minor vending machine issues to ensure a smooth, memorable process. Maintain safe driving practices and a clean driving record while working indoor and outdoor conditions.
Location: Salt Lake City
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Create an amazing, memorable pickup experience for customers visiting the car Vending Machine.
  • •Complete customer paperwork and enter thorough notes into the customer tracking system.
  • •Address customer questions and minor technical issues related to the vending machine process.
  • •Drive safely and maintain a clean driving record in accordance with Carvana’s CMV Driver Qualification policy.

Pay and Benefits

Salary: USD 20 - 22 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveLearning BudgetEquity

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Ability to perform physically demanding tasks including detailing vehicles and loading/unloading vehicles onto the vending machine.
  • •Ability to walk/stand and sustain physical activity for extended periods (8+ hours).
  • •Must be able to read, write, speak, and understand English.
  • •Must be at least 21 years of age and possess a valid driver’s license.
Experience:2+ years
Skills:Customer-focusedSelf-motivatedTeamworkCommunicationAttention to detail
Licenses:NotaryVehicle Verifier licenseSalesperson license
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn