Coordinator - Client Relations Center

Hermes
United States
Workplace: OnsiteFull timeUSD 23.43 - 28.64 hourlyFunction: Executive & General ManagementExperience: 1+ yearsSkills: ["Communication","Problem-solving","Multitasking","Attention to detail","Teamwork"]

The Client Relations Center Coordinator supports Hermes.com and flagship boutiques by handling client inquiries via phone, email, and live chat, delivering high-touch service and ensuring a seamless omnichannel experience. Based in New York, the role collaborates with internal partners, resolves issues promptly, and maintains brand standards while handling orders and client communications.

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Hermes
Hermes
6 months ago

Coordinator - Client Relations Center

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

The Client Relations Center Coordinator supports Hermes.com and flagship boutiques by handling client inquiries via phone, email, and live chat, delivering high-touch service and ensuring a seamless omnichannel experience. Based in New York, the role collaborates with internal partners, resolves issues promptly, and maintains brand standards while handling orders and client communications.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Entry level

Key Responsibilities

  • •Answer phone, email and live chat inquiries while demonstrating impeccable communication skills, both verbal and written
  • •Display and implement product knowledge, while conveying the Hermès style, values, and vision
  • •Follow-up and resolve all client issues and inquiries in a timely manner
  • •Respond to client voicemails
  • •Place online orders and follow-up on pending orders

Pay and Benefits

Salary: USD 23.43 - 28.64 hourly
Perks:Health InsuranceDentalVisionLife InsurancePaid Leave401kRetirementProduct DiscountParantal Leave

Key Requirements

  • •1-2 years’ experience in a call center or customer service role, including hands-on internships
  • •Strong verbal and written communication skills
  • •Experience in luxury retail, hospitality, or high-end customer service
  • •Ability to manage complex requests with professionalism and discretion
  • •Familiarity with CRM systems and call center software
Experience:1+ yearsLuxury retailEcommerce
Skills:CommunicationProblem-solvingMultitaskingAttention to detailTeamwork
Languages:English
Tech Stack:CRMExcelWord

Company Brief

Hermes
Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1837
WebsiteLinkedIn