Messaging Services Specialist

NTT
Bengaluru
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Customer-centric","Communication","Analytical","Problem-solving","Self-motivated"]

Support and maintain Microsoft 365 messaging and collaboration services (Exchange Online, SharePoint Online, OneDrive for Business, and MS Teams) for end users and clients. Troubleshoot email delivery and Outlook/Teams connectivity, manage user mailboxes and distribution/group permissions, and handle NDRs and collaboration issues. Perform patching/updates on relevant servers, use ITSM tools for request/incident/change handling, and ensure steady-state 24x7 or US-business-hours operations through shift work.

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FursaFursa
NTT
NTT
2 months ago

Messaging Services Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Support and maintain Microsoft 365 messaging and collaboration services (Exchange Online, SharePoint Online, OneDrive for Business, and MS Teams) for end users and clients. Troubleshoot email delivery and Outlook/Teams connectivity, manage user mailboxes and distribution/group permissions, and handle NDRs and collaboration issues. Perform patching/updates on relevant servers, use ITSM tools for request/incident/change handling, and ensure steady-state 24x7 or US-business-hours operations through shift work.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Provide customer-focused support for Microsoft 365 messaging and collaboration services, ensuring a positive client experience across the client journey.
  • •Troubleshoot email delivery issues including Non-Delivery Reports (NDRs) and resolve Outlook and MS Teams connectivity problems.
  • •Administer mailboxes and manage distribution groups, Microsoft 365 Groups, and mail-enabled security groups.
  • •Support MS Teams collaboration by managing meeting/chat/call functionality and adding or removing users and managing team membership.
  • •Perform maintenance tasks such as support, modification, updating, and patching of servers, and handle requests using ITSM tools (request, incident, change, problem management).

Key Requirements

  • •3-4 years of experience supporting Office 365 environments focused on Exchange Online, SharePoint Online, and MS Teams.
  • •Bachelor’s degree in computer science, engineering, or a related field.
  • •Strong verbal and written communication skills, including explaining technical concepts to end users.
  • •Experience creating, managing, and troubleshooting user mailboxes, shared mailboxes, and resource mailboxes.
  • •Microsoft 365 certification preferred.
Experience:Office 365 support
Education:Bachelor's in computer science, Engineering, or related field
Skills:Customer-centricCommunicationAnalyticalProblem-solvingSelf-motivated
Certifications:Microsoft 365 certification
Tech Stack:Microsoft 365Exchange OnlineSharePoint OnlineOneDrive for BusinessMS TeamsOutlookO365TeamsITSMInstant messagingPresenceChat

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn