Teller

FB Financial
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Attention to detail","Confidentiality","Reliable attendance","Risk awareness"]

Serve as the first point of contact for customers, delivering FirstBank service excellence while processing transactions and answering basic account and service inquiries. Maintain daily teller operational standards such as cash drawer security, cash balancing, item capture, counterfeit identification, and teller station supplies. Educate customers on products and digital banking options (mobile, online, ATM), identify needs, and refer customers for cross-sell opportunities while following security and regulatory compliance procedures.

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FB Financial
FB Financial
6 days ago

Teller

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Serve as the first point of contact for customers, delivering FirstBank service excellence while processing transactions and answering basic account and service inquiries. Maintain daily teller operational standards such as cash drawer security, cash balancing, item capture, counterfeit identification, and teller station supplies. Educate customers on products and digital banking options (mobile, online, ATM), identify needs, and refer customers for cross-sell opportunities while following security and regulatory compliance procedures.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Assist customers with transactional needs and answer basic inquiries about balances, transaction history, service charges, and interest rates.
  • •Maintain daily operational standards including cash drawer security, daily cash balancing, item capture, counterfeit identification, coin counting/rolling, and ATM balancing.
  • •Educate customers on available products and services and emerging bank technology such as mobile, online, and ATM offerings.
  • •Recognize customer needs and refer customers to appropriate bank partners for cross-sell or service opportunities.
  • •Protect the bank by following confidentiality guidelines and required procedures, including regulatory compliance, risk management, and robbery/fraud/opening/closing cash controls.

Key Requirements

  • •Provide basic computer and math skills.
  • •Hold a high school diploma or equivalent.
  • •Have less than two years of relevant experience.
  • •Must be bonded within the first six months of employment.
  • •Demonstrate foundational understanding of banking regulatory compliance and FirstBank policies and procedures.
Education:High School
Skills:Customer serviceAttention to detailConfidentialityReliable attendanceRisk awareness

Company Brief

FB Financial
FB Financial (FirstBank) is a regional bank offering consumer and commercial banking services, including deposits, lending, mortgage, and wealth management solutions to individuals and businesses across its branch footprint.
Industry: Banking
Growth: Established Company
Headquarters: Nashville, United States
Website