Senior Teller Parsons, Tennessee

FB Financial
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: high_schoolSkills: ["Customer service","Supervision","Risk management","Problem-solving","Reliability"]

Serve as the first point of contact for customers, providing service excellence and processing transactions in line with bank policies. Supervise daily teller operations, including cash drawer security, balances, counterfeit detection, and teller station readiness. Educate customers on bank products and digital offerings (mobile, online, ATM), resolve complex transaction issues, and identify cross-sell opportunities. Support the Teller Manager, maintain safe and sound procedures, and protect the bank through compliance and risk controls.

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FursaFursa
FB Financial
FB Financial
3 days ago

Senior Teller Parsons, Tennessee

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Last checked: 8 hours agoStatus: Live

Job Summary

Serve as the first point of contact for customers, providing service excellence and processing transactions in line with bank policies. Supervise daily teller operations, including cash drawer security, balances, counterfeit detection, and teller station readiness. Educate customers on bank products and digital offerings (mobile, online, ATM), resolve complex transaction issues, and identify cross-sell opportunities. Support the Teller Manager, maintain safe and sound procedures, and protect the bank through compliance and risk controls.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Assist customers with transactional needs and answer basic and advanced inquiries about balances, transaction history, service charges, and interest rates.
  • •Supervise daily teller operational standards, including cash drawer security, balancing, item capture, counterfeit identification, coin counting/rolling, ATM balancing, and teller supplies.
  • •Educate customers on available products and services and emerging bank technology/digital solutions such as mobile, online, and ATM offerings.
  • •Recognize customer needs, resolve difficult transactional situations, and refer customers to appropriate bank partners for cross-sell or service opportunities.
  • •Maintain safe and sound procedures, confidentiality, and security protocols; produce/analyze branch logs and act as backup support for the Teller Manager as needed.

Key Requirements

  • •High school diploma or the equivalent.
  • •Minimum of two years of teller experience.
  • •Must be bonded within the first six months of employment.
  • •Advanced knowledge of products and services to educate customers and answer account- and transaction-related inquiries.
  • •Familiarity with bank procedures and confidentiality guidelines, including risk controls and required documentation.
Experience:2+ yearsBankingTeller operationsBranch services
Education:High School
Skills:Customer serviceSupervisionRisk managementProblem-solvingReliability
Tech Stack:MobileOnline bankingATM

Company Brief

FB Financial
FB Financial (FirstBank) is a regional bank offering consumer and commercial banking services, including deposits, lending, mortgage, and wealth management solutions to individuals and businesses across its branch footprint.
Industry: Banking
Growth: Established Company
Headquarters: Nashville, United States
Website