TikTok Shop - Site Operations Manager

TikTok
Houston
Full timeFunction: Business OperationsEducation: bachelorsSkills: ["Project management","Continuous improvement","Problem solving","Capacity planning","Team leadership"]

Oversee end-to-end e-commerce fulfillment operations for TikTok Shop’s regional network, including inbounding, pick/pack, and outbound execution. Own operational KPIs and cost targets across safety, productivity, quality, and financial goals, while supporting peak-season planning and long-term strategy inputs. Drive continuous improvement and network-wide projects, coordinate cross-functional and third-party partners, and set team objectives, metrics, and performance feedback.

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FursaFursa
TikTok
TikTok
1 month ago

TikTok Shop - Site Operations Manager

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Last checked: 23 hours agoStatus: Live

Job Summary

Oversee end-to-end e-commerce fulfillment operations for TikTok Shop’s regional network, including inbounding, pick/pack, and outbound execution. Own operational KPIs and cost targets across safety, productivity, quality, and financial goals, while supporting peak-season planning and long-term strategy inputs. Drive continuous improvement and network-wide projects, coordinate cross-functional and third-party partners, and set team objectives, metrics, and performance feedback.
Location: Houston
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Manage end-to-end e-commerce fulfillment operations, including inbounding goods, pick, pack, and outbound operations.
  • •Own and deliver operational KPIs and cost targets across safety, productivity, quality, and financial goals.
  • •Provide strategic and long-term planning inputs, including peak season planning.
  • •Drive continuous improvement to optimize operations and improve productivity.
  • •Establish objectives and metrics for node operations and set goals for team members, including measuring performance and providing feedback.

Key Requirements

  • •Bachelor’s degree in Business, Logistics, Operations, Engineering, or related field, or equivalent practical experience.
  • •5+ years of experience managing third-party logistics providers/vendors.
  • •Strong project management and continuous improvement skills.
  • •Experience managing inbound, outbound, or quality operations with a thorough understanding of key metrics, inputs, and outputs.
  • •Track record of operations management success, including problem solving, capacity planning, and cost management.
Experience:LogisticsE-commerceThird-party logistics
Education:Bachelor's
Skills:Project managementContinuous improvementProblem solvingCapacity planningTeam leadership

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn