Operations Manager (Home Based, GB)

Serco
United Kingdom
Workplace: RemoteContractGBP 45,000 - 50,000 annuallyFunction: Business OperationsEducation: certificationSkills: ["People management","Communication","Influencing","Stakeholder management","Analytical","Organisational","Continuous improvement"]

Lead and manage operational delivery of the Confident Futures programme across Wales within the Employment, Skills and Training team. Motivate and performance manage Specialist Progression Coaches, monitor performance using Power BI and management information, and implement improvement actions. Build strong relationships with delivery partners and stakeholders to ensure contractual, safeguarding, and compliance requirements are met while maintaining high-quality participant experiences and driving continuous improvement and innovation.

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FursaFursa
Serco
Serco
3 days ago

Operations Manager (Home Based, GB)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Lead and manage operational delivery of the Confident Futures programme across Wales within the Employment, Skills and Training team. Motivate and performance manage Specialist Progression Coaches, monitor performance using Power BI and management information, and implement improvement actions. Build strong relationships with delivery partners and stakeholders to ensure contractual, safeguarding, and compliance requirements are met while maintaining high-quality participant experiences and driving continuous improvement and innovation.
Location: United Kingdom
Workplace: Remote
Employment Type: Contract · Permanent
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Lead and manage operational delivery of the Confident Futures programme across Wales, ensuring performance targets and customer service standards are met.
  • •Motivate, develop, and performance manage a team of Specialist Progression Coaches to deliver high-quality participant support.
  • •Use Power BI and management information to monitor performance, identify risks, and implement improvement actions.
  • •Build strong relationships with delivery partners and stakeholders to drive collaboration, share best practice, and improve outcomes.
  • •Ensure contractual, safeguarding, and compliance requirements are met while maintaining quality throughout service delivery.
Travel: Medium travel

Pay and Benefits

Salary: GBP 45,000 - 50,000 annually
Perks:Paid LeavePensionLearning Budget

Key Requirements

  • •Proven experience leading and managing operational teams in employability, skills, welfare-to-work or a related sector.
  • •Experience supporting vulnerable individuals with complex barriers, including long-term health conditions, disabilities, or mental health challenges.
  • •Strong people management skills to coach, develop, and inspire high-performing teams.
  • •Excellent communication, influencing, and stakeholder management skills to build trusted relationships at all levels.
  • •Qualified to NVQ Level 4 (or equivalent) and confident using Microsoft Office (Word, Excel, Outlook, PowerPoint).
Experience:EmployabilitySkillsWelfare-to-work
Education:Certification / Diploma
Skills:People managementCommunicationInfluencingStakeholder managementAnalyticalOrganisationalContinuous improvement
Licenses:UK driving licence
Languages:Welsh
Tech Stack:Power BIMicrosoft OfficeWordExcelOutlookPowerPoint

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn