Account Manager (APAC)

TRM Labs
Singapore
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Relationship-building","Adaptability","Accountability","Collaboration"]

Own a portfolio of private sector accounts across APAC, managing the end-to-end post-sale lifecycle from onboarding through renewal and expansion. Drive net retention and growth by identifying upsell signals, surfacing renewal risks early, and running commercial negotiation through close. Prepare with account context across priorities, regulatory and compliance needs, and expansion potential, while maintaining Salesforce pipeline and forecasting accuracy.

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FursaFursa
TRM Labs
TRM Labs
2 months ago

Account Manager (APAC)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own a portfolio of private sector accounts across APAC, managing the end-to-end post-sale lifecycle from onboarding through renewal and expansion. Drive net retention and growth by identifying upsell signals, surfacing renewal risks early, and running commercial negotiation through close. Prepare with account context across priorities, regulatory and compliance needs, and expansion potential, while maintaining Salesforce pipeline and forecasting accuracy.
Location: Singapore
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Drive net retention and expansion across an APAC portfolio, identifying upsell signals and surfacing renewal risks early.
  • •Own the full renewal and expansion motion for accounts, from commercial negotiation through close, with quota accountability for retention and growth.
  • •Prepare for customer conversations using context on business priorities, regulatory environment, compliance needs, and expansion potential.
  • •Maintain accurate pipeline and forecast data in Salesforce to ensure visibility into account health, renewal timing, and expansion opportunities.
  • •Partner with Sales, Customer Success, Product, and Solutions Architecture to translate customer feedback into actionable insights and themes across the book.

Key Requirements

  • •3+ years of experience in Account Management, Customer Success, or a post-sale SaaS role, ideally supporting private sector customers in APAC.
  • •Experience managing renewals, expansions, and commercial conversations with quota responsibility.
  • •Ability to operate across APAC markets and build relationships across different customer types, cultures, and regulatory environments.
  • •Familiarity with financial crime compliance, risk, or related domains (including AML, sanctions, KYC, fraud, or crypto compliance) or strong ability to ramp quickly.
  • •Proficiency with CRM and sales tooling, such as Salesforce, with disciplined pipeline hygiene and forecasting.
Experience:3+ years
Skills:CommunicationRelationship-buildingAdaptabilityAccountabilityCollaboration
Tech Stack:SalesforceSlack

Company Brief

TRM Labs
Provides blockchain intelligence and crypto risk management solutions to help financial institutions, governments, and crypto firms detect fraud, trace illicit activity, and comply with regulatory requirements across digital asset ecosystems.
Industry: RegTech
Company Size: Large (251 to 1,000 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
Founded: 2018
WebsiteLinkedIn