Contact Centre Specialist

HSBC
Guangzhou
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer service","Communication","Teamwork","Problem-solving","Customer satisfaction"]

Handle customer inquiries for credit cards and general banking services through phone, email, and real-time communication tools. Identify customer needs and recommend appropriate products and services to deliver expected outcomes. Provide solutions to customer issues with high-quality service, ensuring customer satisfaction through clear communication and responsive support across channels.

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HSBC
HSBC
6 days ago

Contact Centre Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 59 minutes agoStatus: Closed
Reposted: similar role first listed 4 months ago

Job Summary

Handle customer inquiries for credit cards and general banking services through phone, email, and real-time communication tools. Identify customer needs and recommend appropriate products and services to deliver expected outcomes. Provide solutions to customer issues with high-quality service, ensuring customer satisfaction through clear communication and responsive support across channels.
Location: Guangzhou
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Answer customer inquiries related to credit cards, general banking services, personal online wealth management, and payments via phone, email, and real-time communications.
  • •Identify customer needs and recommend suitable products and services to achieve expected outcomes.
  • •Assess situations and propose reasonable solutions to resolve customer difficulties.
  • •Deliver high-quality service to ensure customer satisfaction.

Key Requirements

  • •Strong customer service mindset and willingness to work in customer service roles.
  • •Fluent Cantonese, with clear thinking and strong communication and language expression skills.
  • •Good teamwork spirit.
  • •Ability to communicate and read/write in English, and ability to work shifts as required by operations.
  • •Knowledge and skills across channels/products/customer segments, with the ability to meet customer needs.
Skills:Customer serviceCommunicationTeamworkProblem-solvingCustomer satisfaction
Languages:CantoneseEnglish

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn