Customer Experience Specialist (Sales Associate) - West Hollywood

RealReal
Los Angeles
Workplace: OnsiteFull timeUSD 21 - 25 hourlyFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Customer focus","Problem-solving","Organizational skills","Time management","Professionalism"]

Drive retail customer engagement and revenue by proactively reaching out to customers, using deep product knowledge to exceed daily sales goals, and providing expert education on the company’s circular economy mission. Own key parts of the consignment experience, from managing drop-offs and valuation expectations to reviewing and cataloging luxury items for shipment. Maintain boutique standards, support store readiness, and resolve consignor inquiries with a solution-oriented approach.

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RealReal
RealReal
1 day ago

Customer Experience Specialist (Sales Associate) - West Hollywood

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Drive retail customer engagement and revenue by proactively reaching out to customers, using deep product knowledge to exceed daily sales goals, and providing expert education on the company’s circular economy mission. Own key parts of the consignment experience, from managing drop-offs and valuation expectations to reviewing and cataloging luxury items for shipment. Maintain boutique standards, support store readiness, and resolve consignor inquiries with a solution-oriented approach.
Location: Los Angeles
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Actively engage customers through suggestive selling and deep product knowledge to exceed daily sales goals.
  • •Perform daily proactive outreach to drive traffic and repeat business.
  • •Manage the consignment drop-off experience, setting expectations for process and valuation with consignors.
  • •Review and catalog luxury items for shipment, ensuring items meet company standards.
  • •Maintain boutique standards and support store opening/closing procedures to keep the store client-ready.

Pay and Benefits

Salary: USD 21 - 25 hourly
Perks:401kHealth InsuranceDentalVisionPaid Leave

Key Requirements

  • •1+ years retail experience in a customer or business-facing position.
  • •Ability to work flexible hours including holidays, evenings, and weekends as needed.
  • •Dedication to delivering an elevated customer and employee experience.
  • •Ability to problem solve to meet customer needs.
  • •Strong organizational and time management skills to balance competing priorities.
Experience:1+ years
Skills:Customer focusProblem-solvingOrganizational skillsTime managementProfessionalism
Tech Stack:Google SuiteSalesforceMac iOS

Company Brief

RealReal
Operates an online luxury consignment marketplace for buying and selling authenticated pre-owned designer fashion, jewelry, watches, and home goods. It combines e-commerce with authentication, pricing, and logistics services for sellers and shoppers.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2011
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Glassdoor: 3.3
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