Implementation & Customer Success Manager — AI Agents

Wing Assistant
Mexico City
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Troubleshooting","Organization","Independent problem-solving"]

Own the customer journey end-to-end—from signed contract through implementation, launch, adoption, and ongoing success, renewal, and expansion. Configure AI agents and automation workflows (including calls, prompts, transfer rules, scheduling, notifications, and integrations), run new implementations as the platform expands, and troubleshoot independently while partnering with engineering. Identify churn risks and growth opportunities, and turn recurring issues into playbooks and automation improvements.

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FursaFursa
Wing Assistant
Wing Assistant
2 days ago

Implementation & Customer Success Manager — AI Agents

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own the customer journey end-to-end—from signed contract through implementation, launch, adoption, and ongoing success, renewal, and expansion. Configure AI agents and automation workflows (including calls, prompts, transfer rules, scheduling, notifications, and integrations), run new implementations as the platform expands, and troubleshoot independently while partnering with engineering. Identify churn risks and growth opportunities, and turn recurring issues into playbooks and automation improvements.
Location: Mexico City
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own customer journey end-to-end: implementation, launch, adoption, ongoing success, renewal, and expansion.
  • •Configure workflows and AI agents for new customers, including prompts, escalation logic, SMS rules, knowledge integrations, and automation.
  • •Run new implementations as the product expands beyond voice and front-desk automation, from kickoff to go-live.
  • •Troubleshoot issues independently by reproducing problems and validating configurations before escalating and closing the loop.
  • •Identify churn risks and growth opportunities, and convert recurring implementation problems into playbooks and automation improvements.

Pay and Benefits

Perks:Remote Work

Key Requirements

  • •3+ years in implementation, onboarding, technical account management, customer success, or a similar B2B customer-facing role.
  • •Experience owning a book of customers or implementations directly.
  • •Hands-on experience configuring customer software, including workflow builders and automation tools.
  • •Strong spoken and written English to communicate directly with customers.
  • •Comfortable troubleshooting technical problems independently and managing multiple implementations simultaneously.
Experience:3+ yearsB2B softwareHealthcareTelephonyVoIPAI agentsEarly-stage startups
Skills:CommunicationTroubleshootingOrganizationIndependent problem-solving
Languages:English
Tech Stack:Workflow buildersAutomation toolsTelephonyVoIPSIPEHRsAPIsWebhooksWorkflow automationAthenahealthBrightreeAvailityNexHealthLinearJiraStripeSlack

Company Brief

Wing Assistant
Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.
Industry: Recruitment Agencies
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