Fortinet

1 month ago

Technical Support Engineer - Email Security (FortiMail)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Provide direct technical support to customers and partners across the EMEA region, diagnosing and resolving issues for FortiMail, FortiSandbox, and FortiVoice. Reproduce environments in lab, collect traces, escalate where needed, and continuously develop product competency while communicating clearly with customers and internal teams.

Location: Prague

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide direct technical support via phone and ticketing systems to customers and partners across the EMEA region.
•Analyze, investigate, and resolve problems involving FortiMail, FortiSandbox, and FortiVoice; reproduce customer environments in lab equipment.
•Collect data and traces for investigations or escalation to the next level; manage technical cases and set appropriate expectations until closure.
•Escalate issues when needed and ensure timely resolution while developing core competency on Fortinet product lines and technologies.
•Maintain strong communication with customers and colleagues; document issues and resolutions clearly and concisely.

Key Requirements

•Five years or more of previous experience in technical support or related field
•Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience
•Advanced knowledge of English (written and spoken); other languages are an advantage
•Solid understanding of Mail Security Gateways and/or Voice systems; Windows and Linux skills
•Experience with virtualization technologies (VMware or similar) and knowledge of open source apps (SendMail, postfix, OpenLDAP, iptables) and mail systems (Domino, Microsoft Exchange)

Experience:5+ yearsIT & Security

Education:Bachelor's

Skills:CommunicationProblem-solvingTeamwork

Languages:English

Tech Stack:WindowsLinuxVMwareSendMailPostfixOpenLDAPIptablesDominoMicrosoft ExchangeSSLSecurity certificatesFortiMailFortiSandboxFortiVoice

Company Brief

Fortinet

Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn

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Fortinet

1 month ago

Technical Support Engineer - Email Security (FortiMail)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Prague

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide direct technical support via phone and ticketing systems to customers and partners across the EMEA region.
•Analyze, investigate, and resolve problems involving FortiMail, FortiSandbox, and FortiVoice; reproduce customer environments in lab equipment.
•Collect data and traces for investigations or escalation to the next level; manage technical cases and set appropriate expectations until closure.
•Escalate issues when needed and ensure timely resolution while developing core competency on Fortinet product lines and technologies.
•Maintain strong communication with customers and colleagues; document issues and resolutions clearly and concisely.

Key Requirements

•Five years or more of previous experience in technical support or related field
•Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience
•Advanced knowledge of English (written and spoken); other languages are an advantage
•Solid understanding of Mail Security Gateways and/or Voice systems; Windows and Linux skills
•Experience with virtualization technologies (VMware or similar) and knowledge of open source apps (SendMail, postfix, OpenLDAP, iptables) and mail systems (Domino, Microsoft Exchange)

Experience:5+ yearsIT & Security

Education:Bachelor's

Skills:CommunicationProblem-solvingTeamwork

Languages:English

Tech Stack:WindowsLinuxVMwareSendMailPostfixOpenLDAPIptablesDominoMicrosoft ExchangeSSLSecurity certificatesFortiMailFortiSandboxFortiVoice

Company Brief

Fortinet

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn