Customer Care Specialist

Amcor
Indianapolis, Indiana
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 3-5 yearsSkills: ["Communication","Organizational skills","Analytical thinking","Problem-solving","Teamwork"]

Own strategic customer service delivery by processing and monitoring orders (web, email, EDI, fax) from receipt through invoicing. Triage customer requests on order status, pricing, shipping, PODs, and invoicing, and resolve issues with cross-functional teams across Sales, Deductions, Supply Chain, Demand Planning, and Contracts. Manage complex, high-demand accounts, support process improvements, maintain reporting for pricing/inventory/shipping/invoicing issues, and assist with training and special projects.

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FursaFursa
Amcor
Amcor
11 hours ago

Customer Care Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Own strategic customer service delivery by processing and monitoring orders (web, email, EDI, fax) from receipt through invoicing. Triage customer requests on order status, pricing, shipping, PODs, and invoicing, and resolve issues with cross-functional teams across Sales, Deductions, Supply Chain, Demand Planning, and Contracts. Manage complex, high-demand accounts, support process improvements, maintain reporting for pricing/inventory/shipping/invoicing issues, and assist with training and special projects.
Location: Indianapolis, Indiana
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Receives, processes, inputs, and monitors customer web-based, email, EDI, or fax orders from receipt to invoicing.
  • •Responds to internal and external customer requests for order status, pricing, shipping status, PODs, and invoicing.
  • •Manages complex/high-profile accounts and builds strong customer partnerships to support account growth.
  • •Identifies account management and process improvement opportunities; supports customers via cross-functional collaboration.
  • •Develops reporting structures for orders to capture pricing, inventory, shipping, delivery, and invoicing issues; supports projects and legal/sales/contractual obligations.

Pay and Benefits

Perks:Health InsuranceDentalVisionPaid LeavePaid ParentalRetirementLife Insurance

Key Requirements

  • •3–5 years of customer care or related experience.
  • •Ability to communicate clearly and professionally, verbally and in writing.
  • •Independent decision-making skills using data-driven analysis of facts and historical data.
  • •Strong organizational skills and attention to detail with high-quality listening, analytical, and team-building communication.
  • •College degree preferred; Six Sigma certification is a plus.
Experience:3-5 yearsCustomer care
Skills:CommunicationOrganizational skillsAnalytical thinkingProblem-solvingTeamwork
Certifications:Six Sigma
Tech Stack:EDIEmailFaxOnline portal

Company Brief

Amcor
Global packaging company that designs and manufactures flexible and rigid packaging solutions for food, beverage, healthcare, personal care, and home care products. Focuses on improving product protection, shelf life, recyclability, and sustainability.
Industry: Printing & Packaging
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1860
WebsiteLinkedIn