Coordinator, Airport Customer Experience Compliance

American Airlines Group
Philadelphia
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: high_schoolSkills: ["Leadership","Coaching","Interpersonal skills","Ability to work independently","Sound judgment"]

Ensure airport stations comply with local, federal, and corporate requirements by maintaining detailed records, investigating irregularities, and presenting discrepancies to station leadership or escalating to headquarters. Work within the compliance team across areas including Dangerous Goods, hazardous waste handling, FAA/TSA/DOT/FDA regulations, environmental/safety/security/OSHA requirements, and internal control standards. Interact with station leadership, regulatory agencies, and internal subject matter experts to identify and resolve issues.

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FursaFursa
American Airlines Group
American Airlines Group
2 days ago

Coordinator, Airport Customer Experience Compliance

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Last checked: 22 hours agoStatus: Live

Job Summary

Ensure airport stations comply with local, federal, and corporate requirements by maintaining detailed records, investigating irregularities, and presenting discrepancies to station leadership or escalating to headquarters. Work within the compliance team across areas including Dangerous Goods, hazardous waste handling, FAA/TSA/DOT/FDA regulations, environmental/safety/security/OSHA requirements, and internal control standards. Interact with station leadership, regulatory agencies, and internal subject matter experts to identify and resolve issues.
Location: Philadelphia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Ensure stations meet Local, Federal, and Corporate compliance mandates, regulations, and directives.
  • •Maintain detailed compliance records and present discrepancies to station leadership or escalate to headquarters.
  • •Investigate irregularities and interface with regulatory agencies and internal subject matter experts.
  • •Conduct compliance reviews to proactively identify, investigate, and resolve areas of concern.
  • •Support oversight areas including Dangerous Goods, hazardous waste handling, FAA/TSA/DOT/FDA regulations, OSHA and other safety/security/environmental requirements, and GSE/facility preventative maintenance.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPet InsuranceEmployee AssistanceFlexible Spending

Key Requirements

  • •High school diploma or GED equivalency.
  • •Experience with leadership and practical coaching.
  • •Ability to work varying hours and shifts to meet business requirements.
  • •Knowledge of compliance expectations for airport operations and the ability to investigate irregularities and present findings.
  • •Intermediate to advanced computer skills using Excel, Word, and PowerPoint.
Education:High School
Skills:LeadershipCoachingInterpersonal skillsAbility to work independentlySound judgment
Licenses:Driver’s license
Tech Stack:ExcelWordPowerPoint

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn