AI Chatbot Product Manager

Binance
Asia, Hong Kong, Taiwan
Workplace: HybridFull timeFunction: Product ManagementEducation: bachelorsSkills: ["Communication","Problem-solving","Analytical thinking","Team collaboration"]

Lead the planning, design, delivery, and promotion of Binance’s CS bot management platform, leveraging big data and AI to enhance CS operations. Collaborate with engineering, UI/UX, and CS teams to hit KPI targets, improve corpus training and SOP design, and derive actionable insights for product improvements. This role blends product leadership with data-driven optimization in a fast-paced, global environment.

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FursaFursa
Binance
Binance
9 months ago

AI Chatbot Product Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Lead the planning, design, delivery, and promotion of Binance’s CS bot management platform, leveraging big data and AI to enhance CS operations. Collaborate with engineering, UI/UX, and CS teams to hit KPI targets, improve corpus training and SOP design, and derive actionable insights for product improvements. This role blends product leadership with data-driven optimization in a fast-paced, global environment.
Location: Asia, Hong Kong, Taiwan
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Responsible for the overall planning, design, delivery and promotion of CS bot management platform(knowledge base, chat flow, ticket center, etc.).
  • •Use big data and AI to improve the working efficiency of CS operations including corpus training, SOP design, assistant reply and case summary, etc.
  • •Collaborate closely with cross-functional teams including engineering, UI/UX design, and CS operations team to achieve product objectives.
  • •Review CS bot KPI and user cases regularly and find valuable insights to guide product improvements.

Pay and Benefits

Perks:Remote Work

Key Requirements

  • •Bachelor degree or above.
  • •Must have product design experience in CS bot.
  • •Have a good communication skills with multiple stakeholders.
  • •Process strong data analysis and user insight skills.
  • •Excellent problem solving and analytical skills.
Experience:CS botAIBig data
Education:Bachelor's
Skills:CommunicationProblem-solvingAnalytical thinkingTeam collaboration
Tech Stack:AIData analysis

Company Brief

Binance
Operates one of the world’s largest cryptocurrency exchanges, offering spot and derivatives trading, a native token (BNB), wallet services, staking, and a broad suite of crypto financial products and infrastructure.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Unicorn (USD 1B+)
Funding: Bootstrapped
Headquarters: George Town, Cayman Islands
Founded: 2017
WebsiteLinkedIn