1 day ago

Onboarding Coach - NORAM

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Own customer onboarding for hospitality clients in the NORAM region, guiding them through training and hands-on support across video, phone, and email. Troubleshoot escalated issues, build strong client relationships, and partner with Sales to demonstrate ROI, retention, and product adoption. Maintain product fluency, contribute to training materials, and use Salesforce to track activities, gather feedback, and share insights that drive product improvements.

Location: North America

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Deliver client onboarding and training on Cloudbeds, tailoring the system to each hospitality business.
•Provide ongoing support and troubleshoot escalated customer issues across multiple channels.
•Partner with Sales to define success, demonstrate ROI, and drive retention and product adoption.
•Build and maintain strong client relationships that encourage loyalty and confidence in using the system.
•Contribute to training materials and keep pace with system changes while recording activities in Salesforce and sharing customer feedback.

Pay and Benefits

Salary: USD 60,000 annually

Perks:Paid LeaveParental LeaveHome OfficeLearning BudgetWellness StipendRemote Work

Key Requirements

•Facilitate client onboarding and training, delivering ongoing support across video, phone, and email.
•Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
•Have at least 2 years of relevant industry experience in customer-facing roles.
•Bring over 1 year of hospitality experience in roles like Front Desk or Revenue Manager.
•Record and track activities in Salesforce and share insights for product improvements.

Experience:2+ yearsHospitality

Skills:Customer-focused approachEmpathyOrganizationProactive communication

Tech Stack:Salesforce

Company Brief

Cloudbeds

Provides a cloud-based hospitality management platform including property management, booking engine, channel management, and revenue management tools to hotels, hostels, and vacation rentals worldwide.

Industry: Hospitality

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series C

Headquarters: San Diego, United States

Founded: 2012

Glassdoor: 4.0

Website LinkedIn

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Cloudbeds

1 day ago

Onboarding Coach - NORAM

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: North America

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Deliver client onboarding and training on Cloudbeds, tailoring the system to each hospitality business.
•Provide ongoing support and troubleshoot escalated customer issues across multiple channels.
•Partner with Sales to define success, demonstrate ROI, and drive retention and product adoption.
•Build and maintain strong client relationships that encourage loyalty and confidence in using the system.
•Contribute to training materials and keep pace with system changes while recording activities in Salesforce and sharing customer feedback.

Pay and Benefits

Salary: USD 60,000 annually

Perks:Paid LeaveParental LeaveHome OfficeLearning BudgetWellness StipendRemote Work

Key Requirements

•Facilitate client onboarding and training, delivering ongoing support across video, phone, and email.
•Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
•Have at least 2 years of relevant industry experience in customer-facing roles.
•Bring over 1 year of hospitality experience in roles like Front Desk or Revenue Manager.
•Record and track activities in Salesforce and share insights for product improvements.

Experience:2+ yearsHospitality

Skills:Customer-focused approachEmpathyOrganizationProactive communication

Tech Stack:Salesforce

Company Brief

Cloudbeds

Industry: Hospitality

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series C

Headquarters: San Diego, United States

Founded: 2012

Glassdoor: 4.0

Website LinkedIn