Success Architect - Agentforce/Data Cloud

Salesforce
London
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Collaboration","Mentoring","Thought leadership","Stakeholder management"]

Own technical outcomes for strategic customers by acting as a trusted Agentforce/Data Cloud subject-matter expert. Evaluate and recommend optimization strategies spanning technical architecture, dev/ops, performance, and solution design. Identify capability gaps and propose standard or customized architectural solutions. Facilitate discussions with executive stakeholders, run engagement playbooks, and share knowledge through mentoring while aligning technology strategy to customer business value and ROI.

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FursaFursa
Salesforce
Salesforce
2 days ago

Success Architect - Agentforce/Data Cloud

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own technical outcomes for strategic customers by acting as a trusted Agentforce/Data Cloud subject-matter expert. Evaluate and recommend optimization strategies spanning technical architecture, dev/ops, performance, and solution design. Identify capability gaps and propose standard or customized architectural solutions. Facilitate discussions with executive stakeholders, run engagement playbooks, and share knowledge through mentoring while aligning technology strategy to customer business value and ROI.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Serve as a trusted Agentforce/Data Cloud subject-matter expert for the Success Architect organization, including Data Cloud’s role in AI success.
  • •Engage signature and strategic customers to evaluate and recommend optimization strategies across architecture, dev/ops, performance, and solution design.
  • •Identify and evaluate capability gaps for standard product capabilities or design creative architectural solutions through customization.
  • •Align technology strategy to business value and ROI by facilitating and influencing executive stakeholders.
  • •Run Success Architect engagement playbooks tailored to Agentforce/Data Cloud customer needs and contribute through relationship building and mentoring.

Key Requirements

  • •Demonstrated success implementing CDP/AI projects, either directly or as part of a Customer Success team.
  • •Ability to guide customers through complex AI/data implementations with clear technical direction and barrier removal.
  • •Good understanding of data modelling, integration, and data governance best practices.
  • •Excellent communication skills and ability to work collaboratively with cross-functional teams from Developer to Executive.
  • •Ability to facilitate discussions and translate technical concepts into business value and ROI for customers.
Skills:CommunicationCollaborationMentoringThought leadershipStakeholder management
Languages:FrenchItalian
Tech Stack:AgentforceData CloudSalesforce Marketing CloudSales CloudService CloudCustomer 360CDPSnowflakeDatabricksAWSGoogle Cloud StorageBigQueryAzureSegmentTealiumAdobe Experience PlatformAmperityTreasure DataTwilio SegmentRealtio

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor