Customer Support Advocate (Portuguese Speaking)

Taskrabbit
Poland
Workplace: RemoteFull timePLN 82,800+ annuallyFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Customer-obsessed","Problem-solving","Ownership","Empathetic communication","Detail-oriented"]

Deliver a seamless, customer-obsessed experience for Taskrabbit clients, Taskers, and partners through urgent yet caring support. Use direct feedback and customer interactions to understand needs, spot trends, and continuously improve satisfaction. Own complex customer concerns with a solutions-focused mindset, proactively resolving issues across email, chat, messaging, and phone while staying detail-oriented and empathetic.

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FursaFursa
Taskrabbit
Taskrabbit
6 days ago

Customer Support Advocate (Portuguese Speaking)

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Deliver a seamless, customer-obsessed experience for Taskrabbit clients, Taskers, and partners through urgent yet caring support. Use direct feedback and customer interactions to understand needs, spot trends, and continuously improve satisfaction. Own complex customer concerns with a solutions-focused mindset, proactively resolving issues across email, chat, messaging, and phone while staying detail-oriented and empathetic.
Location: Poland
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Prioritize and champion customer satisfaction with a personalized, caring approach.
  • •Understand customer needs through direct interactions and feedback, using it to improve customer satisfaction.
  • •Spot trends in customer inquiries and behavior to anticipate needs and adapt your approach.
  • •Act as a trusted resource by proactively identifying and implementing effective resolutions.
  • •Handle customer concerns efficiently and effectively across written and verbal channels (email, chat, messaging, and phone).

Pay and Benefits

Salary: PLN 82,800 annually
Perks:Health Insurance401kWellness StipendLearning Budget

Key Requirements

  • •Minimum 1 year of experience in a customer service role.
  • •Fluency in English and Portuguese is required.
  • •Exceptional problem-solving skills to navigate and resolve complex issues.
  • •Strong sense of ownership and disciplined curiosity to identify and implement effective resolutions.
  • •Experience handling email, chat, messaging, and phone interactions.
Experience:1+ years
Skills:Customer-obsessedProblem-solvingOwnershipEmpathetic communicationDetail-oriented
Languages:EnglishPortuguese

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Taskrabbit
Operates an online marketplace that connects users with local freelance labor for household tasks such as furniture assembly, moving, cleaning, and home repairs, matching vetted 'Taskers' with customers for on‑demand local services.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: San Francisco, United States
Founded: 2008
Glassdoor
Glassdoor: 3.9
WebsiteLinkedIn