IT Support Technician Associate (Winter 2027)

Astranis
San Francisco
Workplace: OnsiteFull timeUSD 1,750 - 1,750 weeklyFunction: IT Support & HelpdeskExperience: 1+ yearsSkills: ["Customer service","Troubleshooting","Critical thinking","Documentation","Autonomy"]

Provide IT support for Astranis employees by handling support tickets, escalating when needed, and managing account onboarding/offboarding with computer provisioning. Assist with password resets, troubleshooting, and infrastructure upgrades in coordination with engineering teams supporting space hardware development and manufacturing. Help maintain inventory and keep documentation for policies and procedures up to date.

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Astranis
Astranis
21 hours ago

IT Support Technician Associate (Winter 2027)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Provide IT support for Astranis employees by handling support tickets, escalating when needed, and managing account onboarding/offboarding with computer provisioning. Assist with password resets, troubleshooting, and infrastructure upgrades in coordination with engineering teams supporting space hardware development and manufacturing. Help maintain inventory and keep documentation for policies and procedures up to date.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Entry level

Key Responsibilities

  • •Assist with support tickets and escalate as needed.
  • •Perform onboarding and off-boarding tasks, including account management and computer provisioning.
  • •Handle account management, troubleshooting, and password resets.
  • •Support inventory management and keep documentation on infrastructure, policies, and procedures up to date.
  • •Assist with infrastructure upgrades and collaborate with engineering teams on support for space hardware development and manufacturing.

Pay and Benefits

Salary: USD 1,750 weekly

Key Requirements

  • •Excellent customer service.
  • •Strong troubleshooting techniques and critical thinking skills.
  • •Experience with Windows, MacOS, and/or Linux.
  • •Ability to take notes, remember directions, and work autonomously with minimal supervision.
  • •Highly motivated with an interest in helping and teaching others.
Experience:1+ years
Skills:Customer serviceTroubleshootingCritical thinkingDocumentationAutonomy
Tech Stack:WindowsMacOSLinuxMicrosoft 365

Eligibility

Nationality:US National
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Astranis
Designs and manufactures small geostationary communications satellites to provide affordable broadband connectivity to underserved regions using proprietary microGEO satellite technology and integrated ground systems.
Industry: Space Technology
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series B
Headquarters: San Francisco, United States
Founded: 2015
WebsiteLinkedIn