Fortinet

1 month ago

Technical Support Engineer - FortiGate (Firewall)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Provide hands-on technical support for Fortinet FortiGate devices to customers and partners. Troubleshoot real-time issues, reproduce problems in the lab, coordinate with R&D for fixes, and deliver high-quality service across multiple Fortinet offices in Europe, contributing to a global cybersecurity support team.

Location: Prague, Guadalajara

Workplace: Onsite

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide technical assistance to Fortinet-certified partners and customers for Fortinet Firewalls (FortiGate) and other devices.
•Conduct real-time troubleshooting sessions with partners/customers and reproduce issues in the laboratory.
•Recommend corrective actions based on data and analysis and communicate findings to customers.
•Escalate and report software/hardware issues to R&D teams for root-cause analysis.
•Participate in training and self-learning to enhance product knowledge and support quality.

Pay and Benefits

Perks:Health InsuranceEquityPaid Leave

Key Requirements

•3-6 years in an IT or technical support role
•Bachelor’s degree in computer science, Software Engineering or related field (or equivalent)
•Experience in telecommunications/networking/security industry
•Good knowledge of the OSI model and networking protocols (TCP/IP, routing and switching)
•Proficient spoken and written English

Experience:3-6 yearsTelecommunicationsNetworkingSecurity

Skills:CommunicationCustomer orientationTime managementMulti-taskingProblem-solving

Certifications:CCNANSE4Security+

Languages:English

Tech Stack:FortiGateTCP/IPOSI modelNetworkingFortinet

Company Brief

Fortinet

Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn

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Fortinet

1 month ago

Technical Support Engineer - FortiGate (Firewall)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Prague, Guadalajara

Workplace: Onsite

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide technical assistance to Fortinet-certified partners and customers for Fortinet Firewalls (FortiGate) and other devices.
•Conduct real-time troubleshooting sessions with partners/customers and reproduce issues in the laboratory.
•Recommend corrective actions based on data and analysis and communicate findings to customers.
•Escalate and report software/hardware issues to R&D teams for root-cause analysis.
•Participate in training and self-learning to enhance product knowledge and support quality.

Pay and Benefits

Perks:Health InsuranceEquityPaid Leave

Key Requirements

•3-6 years in an IT or technical support role
•Bachelor’s degree in computer science, Software Engineering or related field (or equivalent)
•Experience in telecommunications/networking/security industry
•Good knowledge of the OSI model and networking protocols (TCP/IP, routing and switching)
•Proficient spoken and written English

Experience:3-6 yearsTelecommunicationsNetworkingSecurity

Skills:CommunicationCustomer orientationTime managementMulti-taskingProblem-solving

Certifications:CCNANSE4Security+

Languages:English

Tech Stack:FortiGateTCP/IPOSI modelNetworkingFortinet

Company Brief

Fortinet

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn