Logistics & Customer Support Coordinator

DP World
Ireland
Workplace: OnsiteContractFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Customer satisfaction","Detail-oriented","Multitasking"]

Join the DP World Control Tower team as a Logistics & Customer Support Coordinator in Limerick. Manage daily customer support and logistics activities for key customers and 3rd-party carriers, owning and resolving inquiries within agreed SLAs. Handle complex queries, complaints, and carrier order exceptions, compile KPI reporting from the DP World TMS, and support order management and outbound planning while partnering across internal teams.

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DP World
DP World
2 days ago

Logistics & Customer Support Coordinator

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Last checked: 3 hours agoStatus: Live

Job Summary

Join the DP World Control Tower team as a Logistics & Customer Support Coordinator in Limerick. Manage daily customer support and logistics activities for key customers and 3rd-party carriers, owning and resolving inquiries within agreed SLAs. Handle complex queries, complaints, and carrier order exceptions, compile KPI reporting from the DP World TMS, and support order management and outbound planning while partnering across internal teams.
Location: Ireland
Workplace: Onsite
Employment Type: Contract · 9 months
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Own, log, and resolve daily customer contacts and queries by phone and email within agreed SLAs.
  • •Maintain communication across DP World teams, customers, and carriers, escalating systems/operations issues impacting shipments until resolved.
  • •Manage customer complaints with root-cause analysis and corrective actions, ensuring they are documented and communicated to customers.
  • •Track carrier activity for open customer orders through delivery, return, or claim, handling exceptions and monitoring carrier performance against KPIs.
  • •Provide daily/weekly/monthly reporting from the DP World TMS and support order management and outbound planning activities.

Key Requirements

  • •Fluency in oral and written English.
  • •2+ years of customer service experience, preferably in a logistics or supply chain environment.
  • •Strong communication skills to resolve issues with customers and internal teams.
  • •Proactive problem-solving abilities with a solution-oriented approach.
  • •Proficiency in Microsoft Office Suite and experience with CRM or ticketing systems.
Experience:LogisticsSupply chain
Skills:CommunicationProblem-solvingCustomer satisfactionDetail-orientedMultitasking
Languages:English
Tech Stack:Microsoft Office SuiteCRMTicketing systemsTMS

Company Brief

DP World
Global ports, terminals and logistics provider offering end-to-end supply‑chain, maritime services, freezones and technology-driven trade solutions across ports, inland terminals, logistics parks and digital platforms.
Industry: Ports & Port Operators
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 2005
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