Docker

1 week ago

Staff Support Tooling Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Build and maintain agentic and automation workflows that support customers, integrating UI, APIs, background jobs, and service integrations. Partner with Support Engineering leadership and the principal engineer to define problems, ship reliable solutions, measure impact, and iterate from real usage. Own full-stack support tooling and improve reliability and trust using observability, metrics, logs, traces, and disciplined production practices, including least-privilege tool access and human-approved handoffs.

Location: Canada, United States

Workplace: Remote

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Sr. Manager level

Key Responsibilities

•Build agentic and automation workflows with structured inputs, tool calls, evaluation, regression checks, observability, and safe human handoff.
•Design, develop, and maintain full-stack support tooling, including UI, APIs, background jobs, and service integrations.
•Integrate CRM, warehouse, ticketing, incident management, and knowledge systems with clear contracts, retries, idempotency, and auditability.
•Improve reliability, performance, and trust using metrics, logs, traces, dashboards, and production operating practices.
•Participate in on-call rotation for systems your team owns.

Pay and Benefits

Salary: CAD 247,450 - 353,500 annually

Equity and Bonus:Equity

Perks:Remote WorkHome OfficeParental LeaveLearning BudgetHealth InsurancePension

Key Requirements

•Daily fluency with AI-assisted development (Cursor, Codex, Claude or similar) and the judgment to keep output reviewable, testable, and production-safe.
•6+ years building production web applications, backend services, internal platforms, or distributed systems.
•Strong software development skills with TypeScript/React and Go (or comparable production backend language).
•Hands-on experience shipping reliable software with testing, debugging, documentation, and code review.
•Practical experience with LLM application patterns and integrations across REST APIs, webhooks, queues, data systems, or workflow platforms.

Experience:6+ yearsDeveloper toolingContainer registryRemote-firstLLM applicationsAgentic workflows

Skills:CommunicationCross-team collaborationJudgment

Tech Stack:CursorCodexClaudeTypeScriptReactGoLLMTool/function callingStructured outputsRetrievalEvaluationAgent orchestrationREST APIsWebhooksQueuesCRMSalesforceSnowflakeObservabilityLogging

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Docker

Docker builds developer tools and a collaborative platform for building, sharing and running containerized applications, including Docker Desktop and Docker Hub, to simplify container workflows from code to cloud.

Industry: Developer Tools

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2013

Glassdoor: 2.7

Website LinkedIn Glassdoor

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Docker

1 week ago

Staff Support Tooling Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Canada, United States

Workplace: Remote

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Sr. Manager level

Key Responsibilities

•Build agentic and automation workflows with structured inputs, tool calls, evaluation, regression checks, observability, and safe human handoff.
•Design, develop, and maintain full-stack support tooling, including UI, APIs, background jobs, and service integrations.
•Integrate CRM, warehouse, ticketing, incident management, and knowledge systems with clear contracts, retries, idempotency, and auditability.
•Improve reliability, performance, and trust using metrics, logs, traces, dashboards, and production operating practices.
•Participate in on-call rotation for systems your team owns.

Pay and Benefits

Salary: CAD 247,450 - 353,500 annually

Equity and Bonus:Equity

Perks:Remote WorkHome OfficeParental LeaveLearning BudgetHealth InsurancePension

Key Requirements

•Daily fluency with AI-assisted development (Cursor, Codex, Claude or similar) and the judgment to keep output reviewable, testable, and production-safe.
•6+ years building production web applications, backend services, internal platforms, or distributed systems.
•Strong software development skills with TypeScript/React and Go (or comparable production backend language).
•Hands-on experience shipping reliable software with testing, debugging, documentation, and code review.
•Practical experience with LLM application patterns and integrations across REST APIs, webhooks, queues, data systems, or workflow platforms.

Experience:6+ yearsDeveloper toolingContainer registryRemote-firstLLM applicationsAgentic workflows

Skills:CommunicationCross-team collaborationJudgment

Tech Stack:CursorCodexClaudeTypeScriptReactGoLLMTool/function callingStructured outputsRetrievalEvaluationAgent orchestrationREST APIsWebhooksQueuesCRMSalesforceSnowflakeObservabilityLogging

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Docker

Industry: Developer Tools

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2013

Glassdoor: 2.7

Website LinkedIn Glassdoor