IT Support (Dubai, Dubai, AE)

Fakeeh University Hospital
Dubai
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 3-5 yearsEducation: bachelorsSkills: ["Communication","Troubleshooting","Analytical","Customer service","Work under pressure"]

Provide first-level IT service desk and end-user support for a hospital environment, acting as the initial contact for incidents, service requests, and technical queries. Diagnose and resolve issues across hardware, software, operating systems, networks, and standard applications, while using ticketing/ITSM processes to log, prioritize, and track SLAs. Support Windows, Microsoft 365, Active Directory, healthcare systems (HIS/EMR/PACS), and assist with upgrades, patches, and user training.

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FursaFursa
Fakeeh University Hospital
Fakeeh University Hospital
9 hours ago

IT Support (Dubai, Dubai, AE)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Provide first-level IT service desk and end-user support for a hospital environment, acting as the initial contact for incidents, service requests, and technical queries. Diagnose and resolve issues across hardware, software, operating systems, networks, and standard applications, while using ticketing/ITSM processes to log, prioritize, and track SLAs. Support Windows, Microsoft 365, Active Directory, healthcare systems (HIS/EMR/PACS), and assist with upgrades, patches, and user training.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Serve as the first point of contact for IT incidents, service requests, and technical queries.
  • •Log, categorize, prioritize, and track requests through the IT ticketing system, ensuring SLA-aligned resolution.
  • •Diagnose and resolve hardware, software, OS, network, application, and connectivity issues.
  • •Provide remote and on-site support for end-user devices, peripherals, and standard applications; maintain user satisfaction.
  • •Provide first-line support for healthcare applications (HIS/EMR/PACS), including user access support and assistance with upgrades, patches, testing, and basic training.

Key Requirements

  • •Bachelor’s degree in IT, Computer Science, Health Informatics, or a related field.
  • •3–5 years’ experience in IT support and HIS administration, preferably in a hospital environment.
  • •Proficiency in Windows, Microsoft 365, Active Directory, networking, and remote support tools.
  • •Experience using ITSM/service desk platforms such as ManageEngine.
  • •Knowledge of ITIL and healthcare standards such as HL7 and DICOM is an advantage. SQL knowledge is preferred.
Experience:3-5 yearsHealthcareHospital
Education:Bachelor's
Skills:CommunicationTroubleshootingAnalyticalCustomer serviceWork under pressure
Tech Stack:WindowsMicrosoft 365Active DirectoryNetworkingManageEngineITSMITILHL7DICOMSQLHISEMRPACSRemote support tools

Company Brief

Fakeeh University Hospital
Private multi-specialty hospital in Dubai offering inpatient, outpatient, emergency, surgical, maternity, and diagnostic services. It combines university hospital care with teaching, research, and advanced clinical specialties for patients in the UAE.
Industry: Hospitals & Clinics
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn